Jasmine Jackson
Bronx,USA
Summary
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Proxy Call Center TL Representative
AST Solutions
New York, USA
01.2022 - Current
- Led a team of XX customer service representatives, providing guidance and support to ensure exceptional customer satisfaction.
- Implemented new training program for customer service team, resulting in XX% increase in first call resolution rate.
- Coordinated weekly meetings with the team to discuss challenges faced by customers along with potential solutions leading to an increase of XX% in CSAT scores.
- Met targeted goals by consistently focusing on key performance indicators. and maintain required performance metrics.
- Operated automated dialer, managing high call volumes daily to maximize outreach.
- Researched and verified contact information for shareholders to ensure accurate communication.
- Solicit shareholder votes and accurately record voting instructions.
- Respond to shareholder inquiries using fact sheets and materials provided.
Customer Service Representative
Maximus
New York, USA
06.2022 - 12.2022
- Responded to enrollment service calls, providing timely assistance to clients.
- Referred callers to appropriate resources for problem resolution.
- Respond to enrollment service calls.
- Assessed client's health care needs, guiding them in selecting suitable health plans.
- Scheduled client appointments efficiently.
Proxy Call Center Representative
Ast Fund Solutions LLC
New York, USA
01.2022 - 06.2022
- Researched and updated contact information for shareholders to maintain accurate records.
- Handled shareholder inquiries using fact sheets and materials to provide timely and accurate responses.
- Operated automated dialer to manage high call volumes efficiently. handling large call volumes daily.
- Kept accurate and current customer account data with manual form processing and digital information updates.
- Adhered to company policies and scripts to consistently meet call-time and quality standards.
Retention Manager
Altice one
Bronx, USA
09.2019 - 06.2021
- Updated job requirements and descriptions to ensure alignment with current work structure.
- Replaced damaged or missing products promptly to maintain customer satisfaction.
- Was in charge of replacing damaged or missing products in a timely and efficient manner.
- Calculated correct order totals, updated accounts, and kept detailed records for inventory management.
- Directed incoming calls to appropriate personnel and departments to streamline communication.
- Routed incoming calls to the most qualified personnel and departments within the company.
Phone Operator
Carmel car service
New York, USA
02.2015 - 06.2016
- Scheduled reservations and answered incoming customer calls, entering information into Adept system for trip reservations.
- Use reference material to quickly and accurately determine the best method to assist customers, and resolving customer concerns.
- Assisted in the quality assurance of providing better customer service, while providing excellent customer service.
- Use reference material to quickly and accurately determine the best method to assist customers, and resolve customer concerns.
- Supported quality assurance efforts to enhance customer service experience.
Education
High school -
Frederick Douglass Academy
New YorkSkills
- Customer support
- Call center management
- Call center agent experience
- Documentation review
- Quality Assurance
- Sales
- Retail sales
- Remote (as sales environment)
- Windows
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- Management
- Leadership
- Writing skills
- Guest relations
- Cash handling
- Cash register
- Food service
- Food Prep
- Restaurant Experience
- Administrative Experience
- Project management
- Food service
Languages
- English
Additional Information - Authorized To Work
- English
- French
Personal Information
- English
- French
Timeline
Customer Service Representative
Maximus
06.2022 - 12.2022
Proxy Call Center TL Representative
AST Solutions
01.2022 - Current
Proxy Call Center Representative
Ast Fund Solutions LLC
01.2022 - 06.2022
Retention Manager
Altice one
09.2019 - 06.2021
Phone Operator
Carmel car service
02.2015 - 06.2016
High school -
Frederick Douglass Academy