Jasmine Johnson
Philadelphia,PA
Summary
Dynamic Operations Manager with a proven track record at KIPP Philadelphia Charter School, showcasing adaptability and a knack for enhancing workflow efficiency. Excelled in maintaining 95% student enrollment through effective communication and negotiation skills. Proficient in Microsoft and Zoom, blending file management expertise with a positive professional demeanor to optimize operations and foster strong relationships.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
15
15
years of professional experience
Work History
Operations Manager
KIPP Philadelphia Charter School
Philadelphia, PA
09.2019 - Current
- Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Maintain 95% student enrollment and recruit new students, ensuring full capacity.
- Optimize front office operations, enhancing workflow effeciency.
- Negotiate contracts with vendors and suppliers to obtain best pricing and terms for our uniforms.
- Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Utilize Microsoft, Zoom and Powerschool to streamline daily administrative tasks.
Server
First Watch
Wayne, PA
05.2015 - 09.2019
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier
McDonalds
Philadelphia,Pa
07.2011 - 08.2015
- Provided exceptional customer service in high-volume environment.
- Operated cash register and processed transactions efficiently.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new staff on operational procedures and customer interactions.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
Education
High School Diploma -
KIPP: DuBois Collegiate Academy
Philadelphia, Pa06.2014
Skills
- Positive and professional
- Adaptability and flexibility
- File management expertise
- Operations management
- Vendor negotiation
- Communication strategies
- Student enrollment strategies
Timeline
Operations Manager
KIPP Philadelphia Charter School
09.2019 - Current
Server
First Watch
05.2015 - 09.2019
Cashier
McDonalds
07.2011 - 08.2015
High School Diploma -
KIPP: DuBois Collegiate Academy