Jasmine Kanaley
Mooresville,NC
Summary
Highly-motivated employee with a history of exceeding company expectations with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Asset Protection Analyst
Ahold Delhaize
Salisbury, NC
01.2017 - Current
- Utilized exception based reporting tools to identify anomalies
- Created reports, presentations, and other documentation for investigations
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Assisted in developing a comprehensive database management system.
- Maintained accurate records of all data collected during analysis processes.
- Documented procedures for performing tasks such as data collection and manipulation.
- Utilized visualization tools such as Tableau or Power BI to present findings.
- Assisted in training staff on how to use analytical tools effectively.
- Maintained user confidence and protected operations by keeping information confidential.
- Provided recommendations based on data analysis results
Customer Service Manager
Food Lion Ahold-Delhaize
Charlotte, NC
03.2016 - 01.2017
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Front End Leader
Food Lion Ahold-Delahaize
Charlotte, NC
08.2012 - 03.2016
- Coordinated daily workflow of front end associates to ensure efficient customer service.
- Trained new hires on store policies and procedures as well as cash register operations.
- Monitored front end performance metrics such as sales volume and average transaction size to identify areas needing improvement.
- Developed and implemented strategies for continuous improvement in the front end area, including checkout processes, customer service standards and inventory management.
Education
Master of Science - Forensic Psychology
Southern New Hampshire University
Hooksett, NH05-2020
Bachelor of Science - Psychology And Criminal Justice
University of North Carolina At Charlotte
Charlotte, NC05-2017
Skills
- Documentation And Reporting
- Risk Mitigation
- KPI analysis
- Exception Based Reporting
- Analytical Thinking
- Incident Reporting
- SQL and Databases
- CCTV Systems
Certification
- Wicklander-Zulawski Interrogation Training
- Loss Prevention Certified (LPC)
- National Association of Drug Diversion Investigators
Accomplishments
- Progressive Grocer's NexGen Best and Brightest Under 40
References
References available upon request.
Timeline
Asset Protection Analyst
Ahold Delhaize
01.2017 - Current
Customer Service Manager
Food Lion Ahold-Delhaize
03.2016 - 01.2017
Front End Leader
Food Lion Ahold-Delahaize
08.2012 - 03.2016
Master of Science - Forensic Psychology
Southern New Hampshire University
Bachelor of Science - Psychology And Criminal Justice
University of North Carolina At Charlotte