Experienced operations, asset protection, and human resources professional with 10+ years of leadership, customer service, employee relations, investigations, and high-volume operational experience. Proven ability to lead teams, support multi-site operations, reduce shrink, improve compliance, and train associates in fast-paced distribution and retail environments.
Work History
Asset Protection Lead / Asset Protection Associate
Walmart Distribution Centers | 2024 - 2025
Led asset protection initiatives focused on safety, shrink reduction, policy compliance, and operational security.
Worked across four Walmart distribution centers, including two newly opened facilities.
Supported investigations, compliance monitoring, and operational leadership teams.
Assisted with start-up operations and process implementation in new facilities.
Human Resources Assistant
Walmart US Supply Chain | 2022 - 2024
Provided HR support for over 600 exempt and non-exempt associates.
Assisted with onboarding, recruiting, payroll, benefits, and employee engagement.
Collections Representative
GM Financial | 2016 - 01.2017
Managed high-volume customer accounts and exceeded collections goals.
Access Resource Specialist / Registration
1 Year
John Peter Smith Hospital | 01.2015 - 01.2016
Coordinated scheduling and registration support for patients and departments.
Reservation Agent
2 Years
American Airlines | 01.2013 - 01.2015
Handled high-volume customer travel reservations and itinerary support.
Center Manager / Regional Team Lead
2 Years
Ace Cash Express | 01.2006 - 01.2008
Managed daily operations, customer service, and operational cash handling.
Education
High School
Evans High School | Orlando, Florida
Skills
Asset Protection & Loss Prevention
Team Leadership & Coaching
Distribution Center Operations
Investigations & Incident Reporting
Safety & Compliance
Employee Relations
Inventory Control
Conflict Resolution
Hiring & Onboarding
Operational Support
Customer Service Excellence
Workday & Microsoft Office Suite
Timeline
Access Resource Specialist / Registration
John Peter Smith Hospital
01.2015 - 01.2016Read More
Reservation Agent
American Airlines
01.2013 - 01.2015Read More
Center Manager / Regional Team Lead
Ace Cash Express
01.2006 - 01.2008Read More
Asset Protection Lead / Asset Protection Associate