Jasmine Kaur
Williamstown,NJ
Summary
Dynamic professional with a proven track record at Glassboro Public Schools, adept in Learning Disabilities Support and exceptional customer service. Excelled in enhancing student academic success and guest satisfaction through effective problem-solving and team leadership. Demonstrated flexibility and a strong work ethic, significantly contributing to team and individual achievements.
Overview
3
3
years of professional experience
Work History
Paraprofessional Substitute
Glassboro Public Schools
09.2023 - Current
- Maintained accurate records of student progress, attendance, and behavioral incidents as needed for reporting purposes.
- Improved classroom management by consistently enforcing rules and maintaining a structured environment.
- Participated in team meetings to discuss student progress, identify areas for growth, and develop strategies to support continued academic success.
- Provided one-on-one tutoring, enabling struggling students to improve their understanding of course content.
- Facilitated small group instruction, allowing for targeted support and personalized attention to address specific academic needs.
Server
TGI Fridays
04.2023 - 11.2023
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Guest Service Manager
Heritages Dairy Stores
01.2022 - 10.2022
- Resolved customer complaints effectively, demonstrating empathy and problem-solving abilities.
- Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.
- Monitored staff training, scheduling and shift changes.
- Attended to customer needs, responding to questions, complaints and escalations.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
Education
Associate of Science - Criminal Justice
Rowan College At Gloucester County
Sewell, NJ05-2025
High School Diploma -
Williamstown High School
Williamstown, NJ06-2021
Skills
- Respectfulness
- Learning Disabilities Support
- Flexibility
- Classroom Organization
- Student Supervision
- Special Education Support
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Cleanliness standards
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Paraprofessional Substitute
Glassboro Public Schools
09.2023 - Current
Server
TGI Fridays
04.2023 - 11.2023
Guest Service Manager
Heritages Dairy Stores
01.2022 - 10.2022
Associate of Science - Criminal Justice
Rowan College At Gloucester County
High School Diploma -
Williamstown High School
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