Jasmine K. Grant
Jamaica,NY
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Gallery Host
Hyatt Place Garden City / OTO Development
Garden City, NY
01.2023 - 04.2025
- Explained artwork features and exhibitions to visitors, enhancing understanding and appreciation of pieces.
- Collaborated with team members to facilitate smooth operations during events and guided tours.
- Adapted quickly to changing environments, demonstrating flexibility in high-pressure situations during busy hours.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted in curating successful exhibitions, resulting in increased sales and positive reviews.
- Provided exceptional customer service to visitors, creating a welcoming and inclusive environment for all guests.
- Handled daily cash transactions accurately, maintaining financial accountability at all times.
- Enhanced visitor experience by providing engaging and informative guided tours of the gallery.
- Managed reservations using property management systems to optimize room availability and guest satisfaction.
- Trained new front desk staff on procedures, enhancing team efficiency and service consistency.
- Implemented feedback mechanisms to gather guest insights, driving improvements in service delivery and guest relations.
- Collected room deposits, fees, and payments.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.
- Managed lost and found items to assist guests with retrieving belongings.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Coordinated with vendors for repair and maintenance of hotel.
Makeup & Beauty Specialist
Miss Savvy CEO
New York, NY
12.2019 - 01.2023
- Provided personalized skincare consultations, enhancing client satisfaction and loyalty.
- Developed and implemented effective beauty treatment protocols, improving service quality.
- Trained junior staff on product application techniques and customer service excellence.
- Conducted skin assessments to recommend tailored beauty products and treatments.
- Managed inventory, ensuring optimal stock levels of skincare and cosmetic products.
- Led workshops on skincare education, fostering community engagement and brand awareness.
- Built strong relationships with clients through attentive listening skills and genuine interest in their beauty goals.
- Conducted beauty workshops for customers on various topics such as makeup application techniques or skincare routines to increase engagement and build brand authority.
- Collaborated with team members to develop and execute promotional events, attracting new customers to the store.
- Increased sales through effective product demonstrations and sharing expert knowledge on skincare routines.
- Delivered exceptional customer service by addressing client concerns promptly and offering appropriate solutions.
- Maintained a clean and organized work environment, ensuring optimal presentation of products for increased sales.
- Stayed informed about industry trends, attending trade shows and professional development events to enhance expertise continually.
- Sold products and related merchandise according to customer service techniques and professional selling skills.
- Followed up with customers to increase satisfaction with purchases and services.
- Analyzed client needs to provide tailored business solutions, resulting in increased customer satisfaction.
- Mentored junior consultants, fostering professional growth and knowledge sharing within the team.
- Developed complete business plans and operational strategies for new and existing business.
Sales Associate
CVS Pharmacy
Bay Shore, NY
09.2015 - 10.2017
- Enhanced customer satisfaction through personalized service and product recommendations.
- Trained new associates on company policies, sales techniques, and customer engagement strategies.
- Collaborated with team to achieve daily sales goals and improve store performance.
- Analyzed inventory levels to optimize stock availability and reduce shrinkage.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Implemented visual merchandising strategies that increased product visibility and appeal.
- Assisted management in developing promotions that drove foot traffic and boosted revenue.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Concierge
IDTCA
Central Islip, NY
02.2012 - 09.2017
- Delivered exceptional customer service by anticipating guest needs and addressing inquiries promptly.
- Coordinated reservations, transportation, and special requests to enhance guest experiences.
- Managed communication between guests and hotel staff to ensure seamless operations.
- Developed strong relationships with local vendors to provide guests with exclusive offers and services.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Assisted in planning and executing special events, contributing to memorable guest experiences.
- Developed relationships with local businesses to secure discounts and special access for guests.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized stock shelves efficiently to optimize product visibility and accessibility.
Education
High School Diploma -
Islip High School
Islip, NY2015
Associate of Science - Psychology
Suffolk County Community College
Brentwood, NYCertification - Fashion Marketing
Fashion Institute of Technology
New York, NYSkills
- Customer service
- Exceptional communication
- Hospitality and service industry background
- Brand representation
- Strong interpersonal skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Critical thinking
- Organizational skills
- Active listening
- Adaptability and flexibility
- Decision-making
- Detail-oriented
- Written communication
- Professional demeanor
Timeline
Gallery Host
Hyatt Place Garden City / OTO Development
01.2023 - 04.2025
Makeup & Beauty Specialist
Miss Savvy CEO
12.2019 - 01.2023
Sales Associate
CVS Pharmacy
09.2015 - 10.2017
Concierge
IDTCA
02.2012 - 09.2017
High School Diploma -
Islip High School
Associate of Science - Psychology
Suffolk County Community College
Certification - Fashion Marketing
Fashion Institute of Technology