Jasmine King
Norwood,MA
Summary
Accomplished Housekeeping Manager with a proven ability to enhance guest satisfaction at Courtyard by Marriott Boston-Brookline through rigorous quality assurance and effective team leadership. Demonstrated expertise in budget management and health and safety compliance, resulting in a 20% increase in customer satisfaction ratings while maintaining the highest cleanliness standards.
Overview
4
4
years of professional experience
Work History
Housekeeping Manager
Courtyard by Marriott Boston- Brookline
Brookline, MA
10.2022 - Current
- Perform daily Inspections of guest rooms (188 rooms) and public areas to ensure the best possible service
- Recruit, hire and train new housekeeping associates
- Resolve customer problems and complaints
- Operate within OSHA and safety standards within housekeeping department
- Supervising 15 room attendants, 6 houseperson and checking that room are high standard
- Responsible for planning, organizing, and developing the overall operation of the housekeeping department to a high standard of cleanliness
Housekeeping Manager
Nantasket Beach Resort
Hull, MA
12.2020 - 09.2022
- Responsible for planning, organizing, and developing the overall operation of the housekeeping department to a high standard of cleanliness
- Supervising room attendants, houseperson and laundry attendants, checking that room are high standard
- Perform daily Inspections of guest rooms (107 rooms) and public areas to ensure the best possible service
- Recruit, hire and train new housekeeping associates
- Resolve customer problems and complaints
- Operate within OSHA and safety standards within housekeeping department
Education
Bachelor of Science - Event Management
Lasell University
Auburndale, MA05.2019
Skills
- Cleaning practices
- Quality assurance and control
- Dusting furniture
- Customer service focused
- Team building
- Budget administration
- Staff evaluations
- Health and safety compliance
- Window cleaning
- Scheduling and planning
- Payroll administration
- Performance improvements
- Payroll
- Budgeting and financial management
References
References available upon request.
Timeline
Housekeeping Manager
Courtyard by Marriott Boston- Brookline
10.2022 - Current
Housekeeping Manager
Nantasket Beach Resort
12.2020 - 09.2022
Bachelor of Science - Event Management
Lasell University
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