Luchi Rayray
Oceano,CA - California
Summary
Driven Housekeeping Manager with a proven track record at Healthcare Services Group, enhancing operational efficiency and guest satisfaction through expert team guidance and strategic inventory management. Excelled in staff training and mentoring, significantly improving cleanliness scores. Skilled in supply inventory management and customer service, achieving top-tier results with a focus on safety and quality standards. Highly-qualified Housekeeping Supervisor offering 15 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
22
22
years of professional experience
Work History
Housekeeping Manager
Healthcare Services Group
Morro Bay, CA
02.2021 - Current
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Managed staff of [Number] housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Managed team productivity and workflow to exceed quality standards.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Placed orders for housekeeping supplies and guest toiletries.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Managed laundry sorting, washing, drying, and ironing.
- Maintained required records of work hours, budgets and payrolls.
Housekeeping Supervisor
Dolphin Bay Resort And Spa
Pismo Beach, CA
06.2010 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Managed laundry sorting, washing, drying, and ironing.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Safeguarded hotel assets through proper care of linens, furnishings, and equipment during routine cleaning procedures.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored staff performance and provided feedback to drive productivity.
- Maintained required records of work hours, budgets and payrolls.
Manager
Burger King
Grover Beach, CA
11.2002 - 05.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Arroyo Grande High School
Arroyo Grande, CA06.2002
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest Relations
- Folding clean laundry
- Scheduling and Planning
- Customer Relationship Management
- Customer service-focused
- Cleaning practices
- Vacuuming and sweeping
- Cleaning bathrooms
- Sorting and washing laundry
- Health and safety compliance
- Supervisory skills
- Department coordination
- Quality improvements
- Dusting furniture
- Window Cleaning
- Payroll understanding
- Employee evaluations
- Supply Inventory Management
- Staff evaluations
- Customer Service
- Chemical Handling
- Sanitation Standards
- Cleaning techniques
- Work Inspection
- Clear Communication
- Employee Scheduling
- Timekeeping
- Stock Planning
- Team Guidance and Motivation
- Linens Management
- Laundry and Dry Cleaning
- Staff Training
- Inventory Replenishment
- Inventory Monitoring
- Applicant Screening and Hiring
- Microsoft Office
- Facility Inspection
- Furniture Cleaning
- Facilities Inspection
- Room Occupancy Maintenance
Languages
Spanish
Professional Working
English
Professional Working
Tagalog
Professional Working
Ilocano
Native or Bilingual
Timeline
Housekeeping Manager
Healthcare Services Group
02.2021 - Current
Housekeeping Supervisor
Dolphin Bay Resort And Spa
06.2010 - Current
Manager
Burger King
11.2002 - 05.2016
High School Diploma -
Arroyo Grande High School