Jasmine Kirkland- Martin
Indianapolis,IN
Summary
Analytical Correctional Officer Sergeant supervises 1 to 4 correctional officer personnel during any given shift. Expertise in using self-defense techniques and weapons when needed. First aid and CPR certified to detect and diffuse potentially dangerous situations.
Experienced customer service representative with over 5 years of experience in customer service positions resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
Work History
Correctional Sergeant
Pendleton Juvenile Correctional Facility
Pendleton, IN
03.2021 - Current
- Supervised 1-4 employees and performance of tasks and managed 24 offenders
- Completed daily work report sheets and delegated tasks to employees.
- Handled inmate counts and searches for missing inmates.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Coordinated responses to emergency situations arising in different prison locations.
- Supervised dining hall, outdoor recreation area, vocational shop and inmate housing unit.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
Accredo Specialty Pharmacy
Indianapolis, IN
11.2020 - 03.2021
- Coordinated medication orders and pharmacy insurance coverage for complex medical conditions
- Responded to patients, doctors office, and pharmacies phone inquiries in regards to medications
- Investigated and resolved accounting, service and delivery concerns.
Court Orders & Levies
JP Morgan Chase
Indianapolis, Indiana
11.2018 - 11.2020
- Read incoming legal orders to determine correct course of action needed to be taken
- Process Asset-Based Orders served on JP Morgan Chase by restraining customers’ funds and other assets held by the bank to collect on debts owed
- Applied knowledge in regards to individual state laws when garnishing funds
- Ensure accuracy of processing and the proper handling of unique and/or urgent cases
- Process escalated court order request
Customer Service Representative
Geico
Indianapolis, IN
12.2016 - 11.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed 50+ customer telephone calls
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Customer Service
Lowes Contact Center
Indianapolis, IN
03.2015 - 12.2016
- Resolved concerns with products or services to help with retention and drive sales.
- Troubleshoot major appliances with clients to resolve functional issues
- Scheduled appliance appointments with clients & third parties for malfunction with major appliances
Loan Resolution Coordinator
Itt Educational Services
Indianapolis, IN
03.2014 - 03.2015
- Performed outbound calls & received inbound calls to Provide solutions to borrowers on how to bring delinquent accounts current
Customer Care Associate
Xerox
Anderson, IN
07.2013 - 03.2014
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
- Placed equipment orders
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Logged call information and solutions provided into internal database.
Education
Associate of Applied Business - Business
Vincennes University
Vincennes, IN08.2011
Skills
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Microsoft Outlook
- Call Documentation
- Responding to Difficult Customers
- Microsoft Excel
- Legal Services
- Reading Comprehension
- Active Listening
- Effective Communication
- Auto Dialers
- Time Management
Additional Information
- Type 50 wpm
Timeline
Correctional Sergeant
Pendleton Juvenile Correctional Facility
03.2021 - Current
Customer Service Representative
Accredo Specialty Pharmacy
11.2020 - 03.2021
Court Orders & Levies
JP Morgan Chase
11.2018 - 11.2020
Customer Service Representative
Geico
12.2016 - 11.2018
Customer Service
Lowes Contact Center
03.2015 - 12.2016
Loan Resolution Coordinator
Itt Educational Services
03.2014 - 03.2015
Customer Care Associate
Xerox
07.2013 - 03.2014
Associate of Applied Business - Business
Vincennes University
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