Jasmine Knox
Dallas
Summary
Compassionate professional in mental health care, known for high productivity and efficiency in task completion. Skilled in patient observation, behavior modification techniques, and crisis intervention. Excel in communication, empathy, and teamwork to provide exceptional care and support.
Overview
9
9
years of professional experience
Work History
Registered Behavior Technician
Galliant Care
Seagoville
04.2025 - Current
- Implemented individualized treatment plans for clients with developmental disorders.
- Collaborated with therapists to ensure consistency in behavioral interventions.
- Engaged clients in therapeutic activities to promote skill development.
- Provided support during family training sessions to enhance home strategies.
- Maintained a safe and supportive environment for all clients during sessions.
- Tracked data and monitored progress of student's goals and objectives.
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
- Utilized Applied Behavioral Analysis principles in daily instruction activities.
- Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
- Implemented visual supports such as schedules, picture cards.
Security Receptionist
Securitas
Plano
08.2023 - 02.2025
- Used company badging system to create badges for new employees and visitors.
- Provided exceptional customer service by responding to inquiries in a timely manner.
- Assisted with emergency response procedures such as fire drills, lock downs and evacuations.
- Issued visitor badges, assigned parking spaces and maintained visitor logs.
- Scheduled space or equipment for special programs, meetings and conferences.
- Answered incoming calls in a professional manner, transferred calls or took messages as appropriate.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Provided information regarding the facility's policies and procedures.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Kept records of all authorized personnel entering the premises.
- Ensured compliance with all applicable laws pertaining to security operations.
- Verified employee identification cards prior to granting access into secure areas.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Greeted and provided assistance to visitors, clients and staff.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Youth Specialist
Beacon Inc.
Garland
06.2022 - 01.2025
- Ensure safety and well-being of foster children through trauma-informed care, meeting emotional needs
- Report mandated incidents promptly, maintaining legal compliance and child welfare standards
- Monitor interactions between case workers, police, and children to ensure proper treatment
- Engage children in structured recreational activities, fostering a supportive environment
- Enhance child welfare through educational outings and morale-boosting activities, ensuring safety
Customer Service Representative
F.H. Cann & Associates
Dallas
11.2021 - 01.2023
- Resolved customer inquiries efficiently, ensuring high satisfaction and timely issue resolution
- Managed high call volumes with a positive attitude, maintaining service quality
- Consistently met performance metrics by adhering to structured call flows
- Documented each call accurately, contributing to comprehensive customer records
- Exceeded customer service targets through effective call management and issue resolution
- Enhanced customer experience by streamlining call processes
- Maintained detailed customer interactions logs to aid future resolutions
- Supported team members to meet service quality standards
- Eagerly embraced new solutions to enhance call efficiency
- Boosted team's call resolution efficiency by adopting innovative strategies
Teacher - Contract
ChildCare Careers
Dallas
09.2019 - 10.2021
- Fostered an inclusive classroom environment, enhancing student engagement and growth
- Designed and implemented lesson plans for diverse subjects, improving learning outcomes
- Collaborated with staff to adapt teaching methods, addressing individual student needs
- Boosted student engagement by innovating interactive teaching methods
- Enhanced student achievement by integrating technology in lesson plans
Tech Support Representative
Telvista
Farmers Branch
12.2016 - 08.2019
- Resolved technical issues in a dynamic call center, enhancing client satisfaction and retention rates
- Delivered top-notch customer service for diverse technical concerns, significantly boosting client loyalty
- Managed warranty fulfillment processes, ensuring timely and accurate service delivery
- Scheduled installation appointments, optimizing technician routes and reducing client wait times
- Provided precise location information to tow trucks, improving response times and service efficiency
- Enhanced client satisfaction by resolving complex technical issues swiftly
- Streamlined warranty fulfillment processes, enhancing customer trust and service quality
Education
DIPLOMA -
Seagoville High School
Dallas, TX12.2008
Some College (No Degree) - Social Services
Dallas College
Dallas, TXSkills
- Multitasking
- Active listening
- Computer literacy
- Computer skills
- Problem solving
- IT support
- Interpersonal skills
- Help desk
- Patience and empathy
- Detail-oriented
- Applied behavior analysis
- Client engagement
- Child welfare compliance
- Emergency response procedures
- Team collaboration
- Customer service excellence
- Data collection and analysis
- Treatment implementation
- Relationship building
- Social skills development
- Behavior modification techniques
Timeline
Registered Behavior Technician
Galliant Care
04.2025 - Current
Security Receptionist
Securitas
08.2023 - 02.2025
Youth Specialist
Beacon Inc.
06.2022 - 01.2025
Customer Service Representative
F.H. Cann & Associates
11.2021 - 01.2023
Teacher - Contract
ChildCare Careers
09.2019 - 10.2021
Tech Support Representative
Telvista
12.2016 - 08.2019
DIPLOMA -
Seagoville High School
Some College (No Degree) - Social Services
Dallas College