Summary
Overview
Work History
Education
Skills
Certification
CITIZENSHIP
Timeline
Generic

Jasmine Koster

Colorado Springs,CO

Summary

Drawing from 12 years of dedicated customer service experience and 7 years as a bartender, I have mastered the art of delivering exceptional service while maintaining composure in fast-paced, high-pressure environments. My proven track record includes expertly handling challenging situations, managing multiple priorities simultaneously, and consistently exceeding customer expectations through attentive, personalized service. Working in diverse settings has honed my ability to connect with people from all backgrounds, anticipate needs before they arise, and swiftly resolve conflicts with professionalism and grace. I bring to the table a natural talent for building rapport with customers, a meticulous attention to safety and regulatory compliance, and an unwavering commitment to creating positive experiences that turn first-time customers into loyal patrons

Overview

15
15
years of professional experience
1
1
Certification

Work History

Dog Bather

Petsmart Grooming Salon
08.2024 - Current

Bartender

Snooty Foxx Gentlemen's Club
01.2022 - 08.2024

Fine Dining Server, Bartender

Edelweiss German Restaurant, Colorado Springs, CO
03.2019 - 01.2022

Dining Server

Marriott Hotel, Colorado Springs, CO
04.2018 - 03.2019

Cashier, food prep, line worker

Cheba Hut, Dillon CO
06.2017 - 03.2018

Cashier and store merchandising

Bed Bath and Beyond, Dillon CO
01.2017 - 06.2017

Driver

Domino’s Pizza, Silverthorne CO
05.2016 - 12.2016

Christy Sports, Dillon CO
11.2015 - 04.2016
  • Worked winter ski, and boot rental shop

Vail Resorts, Breckenridge, CO
11.2014 - 04.2015
  • Performed all functions of bar tending, and bar back
  • Experienced in restaurant’s daily operations
  • Trained new employees, and worked cash register operations

Jimmy John’s, Colorado Springs, CO
01.2012 - 01.2014
  • Quickly finished new trainee program
  • Worked a variety of shifts and all positions offered at Jimmy John’s
  • Excelled in customer service, cashiered front counter and the drive-through, and performed duties in store and as delivery driver

Good Times, Colorado Springs, CO
01.2010 - 01.2012
  • Worked all areas of Good Times to include front counter cashier and drive through
  • Excellent customer service and providing quality customer care
  • Received repeated100% on secret shopper evaluations
  • Handled cash drawers on a daily basis
  • Restaurant location closed in2012

Education

High School -

Patriot High School
Falcon, CO
01.2012

Skills

  • Throughout my 12 years in customer service, I've developed a knack for turning difficult situations into positive outcomes by staying calm and finding creative solutions that leave customers satisfied My experience has taught me that every challenging interaction is an opportunity to showcase empathy and problem-solving skills, whether it's helping a frustrated traveler rebook a missed connection or assisting a stressed parent with special accommodation requests Working as a bartender for seven years has further strengthened my ability to read people's needs and defuse tense situations before they escalate, all while maintaining a professional and friendly demeanor I take pride in my track record of transforming unhappy customers into loyal supporters by listening actively, showing genuine concern for their needs, and going above and beyond to find solutions that exceed their expectations

Certification

Colorado Driver License

CITIZENSHIP

United States Citizen

Timeline

Dog Bather

Petsmart Grooming Salon
08.2024 - Current

Bartender

Snooty Foxx Gentlemen's Club
01.2022 - 08.2024

Fine Dining Server, Bartender

Edelweiss German Restaurant, Colorado Springs, CO
03.2019 - 01.2022

Dining Server

Marriott Hotel, Colorado Springs, CO
04.2018 - 03.2019

Cashier, food prep, line worker

Cheba Hut, Dillon CO
06.2017 - 03.2018

Cashier and store merchandising

Bed Bath and Beyond, Dillon CO
01.2017 - 06.2017

Driver

Domino’s Pizza, Silverthorne CO
05.2016 - 12.2016

Christy Sports, Dillon CO
11.2015 - 04.2016

Vail Resorts, Breckenridge, CO
11.2014 - 04.2015

Jimmy John’s, Colorado Springs, CO
01.2012 - 01.2014

Good Times, Colorado Springs, CO
01.2010 - 01.2012

High School -

Patriot High School
Jasmine Koster