Jasmine Laster
The Bronx,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to supporting professional relationships to increase profitability and drive business results.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
23
23
years of professional experience
Work History
Retail Window Representative/Passport Agent
United States Postal Service
Staten Island, NY
04.2020 - 07.2024
- Assist customers by answering questions and fulfilling requests
- Assist customers by locating items, processing payments, and carrying out heavy purchases
- Used automated mail processing equipment to sort and collate mail
- Weigh letters and packages and calculated costs based on classification, weight, and destination
- Answered phones
- Sort and place mail into mailboxes and post office boxes with elevated levels of accuracy, use computers to enter customers information for P.O
- Box purchases and billing
- Process passports, answer questions about the passport process take vital information and submit passports
Enumerator
United States Census Bureau
Brooklyn, NY
07.2019 - 01.2020
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose
- Aided people in filling out surveys with complete and accurate information
- Initiated communication with assigned households through mail, email or phone to obtain and correct census data
- Double checked information on survey forms
- Walked door to door and collected demographic information
- Served as last line of defense to obtain accurate count for federal funding and fair political representation
Sales Associate
Jimmy Jazz
New York, NY
08.2015 - 01.2018
- Solved customer challenges by offering relevant products and services
- Helped customers find products and checked store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Greeted customers and helped with product questions, selections, and purchases
- Maintained clean sales floor and straightened and faced merchandise
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action, such as restocking or reorganizing products
- Answered questions about store policies and addressed customer concerns
- Balanced and organized cash register by handling cash, counting change
Sales Associate
Macy's inc
New York, NY
09.2013 - 05.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Greeted customers, helped locate merchandise, and suggested suitable options
- Restocked and organized merchandise in front lanes
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Volunteer
Kipp Infinity Elementary School
New York, NY
08.2012 - 09.2013
- Supported engaging, fun, and smooth-running events by helping with organization and planning
- Used strong interpersonal communication skills to convey information to others
- Assisted with special events and programs
Cashier
Jimmy Jazz
New York, NY
05.2005 - 07.2012
- Monitored areas for security issues and safety hazards
- Received and processed customer payments
- Quickly and accurately counted drawers at start and end of each shift
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Processed both cash and card purchase and returns
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
- Restocked and organized merchandise in front lanes
Cashier
S&D Underground
New York, NY
01.2002 - 04.2005
- Maintained customer satisfaction with quick and professional handling of product returns
- Maintained awareness of surroundings and secured cash to minimize loss potential
- Resolved customer complaints and maintained clean and tidy checkout area
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
- Counted money in drawers at beginning and end of each shift
- Utilized POS system to handle customer cash and credit card transactions
- Answered product questions using knowledge of sales and store promotions
- Processed customer orders and accurately handled payment transactions
Education
GED -
SUNY Manhattan EOC
05.2013
Skills
- Operating a POS system
- Sales expertise
- POS systems expert
- Adherence to high customer service standards
- Outbound and inbound calls
Timeline
Retail Window Representative/Passport Agent
United States Postal Service
04.2020 - 07.2024
Enumerator
United States Census Bureau
07.2019 - 01.2020
Sales Associate
Jimmy Jazz
08.2015 - 01.2018
Sales Associate
Macy's inc
09.2013 - 05.2015
Volunteer
Kipp Infinity Elementary School
08.2012 - 09.2013
Cashier
Jimmy Jazz
05.2005 - 07.2012
Cashier
S&D Underground
01.2002 - 04.2005
GED -
SUNY Manhattan EOC