Jeanne Trujillo
Watertown,NY
Summary
Licensed cosmetologist with 10 years of experience in customer service, and over 2 years of experience in retail management, including operations and guest experience. Comfortable coaching and leading a team of associates to meet company standards. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Merchandise Manager
Ulta Beauty
Watertown NY
04.2026 - Current
- In charge of operations and merchandising including planogram resets, ad sets, inventory control and truck processing.
- Train a team of task associates to execute daily and weekly tasks and guarantee operational excellence across the whole store.
- Assist in regular store operations including coaching associates on credit and loyalty standards, tracking sales and credit to ensure we were reaching our store standards and goals, and assisting guests to help guarantee an excellent guest experience.
Experience Manager
Ulta Beauty
Dothan AL
08.2024 - 03.2026
- Lead a team of salon professionals and boutique leads, focused on delivering quality guest experience and engagement to deliver in sales growth for retail and service goals.
- I trained staff on best practices for customer engagement and satisfaction, including hosting store events and analyzing customer feedback to identify trends and improve guest experience.
- I performed monthly goal setting meetings with my team to help encourage their successes and coach to improve behaviors focused around the selling experience.
- Coaching associates on loyalty and conversion tactics to improve employee performance and engagement levels
Operations Manager
Ulta Beauty
Dothan, AL
02.2024 - 08.2024
- I managed a team of task associates and coached them on operational best practices and customer service standards to maintain operational excellence.
- I oversaw and executed planogram resets, ad sets, truck processing and inventory standards.
- I was in charge of replenishment standards to ensure accurate inventory and proper product placement to aid in the customer shopping experience.
- Streamlined inventory management processes to enhance stock accuracy and availability, as well as optimizing merchandising strategies.
Hair Stylist
The Hair Company
Leonardtown, MD
11.2017 - 12.2022
- 1 year of front desk receptionist experience, including answering phones, booking appointments, retail sales, and assisting guests in the boutique.
- 2 years working under a master stylist to earn my certification, 6 month into the program I earned hours to start servicing my own clients.
- Once I was a fully licensed stylist, I worked my way up to a level 3 stylist in the summit salon system by achieving my monthly retail and service goals.
- Proficient in haircutting, coloring and makeup services.
Education
Cosmetology -
The Hair Company
Leonardtown, MDHigh School Diploma -
Chopticon High School
Morganza, MD06.2016
Skills
- Makeup and hair services
- Customer service
- Operating a POS system
- Inventory control
- Shipment processing
- Sales floor resets
- Team leadership
Timeline
Merchandise Manager
Ulta Beauty
04.2026 - Current
Experience Manager
Ulta Beauty
08.2024 - 03.2026
Operations Manager
Ulta Beauty
02.2024 - 08.2024
Hair Stylist
The Hair Company
11.2017 - 12.2022
Cosmetology -
The Hair Company
High School Diploma -
Chopticon High School