Jasmine Latham
Cleveland,OH
Summary
Experienced Assistant Store Manager with a proven track record of creating visually appealing merchandise displays and driving revenue growth. Exceptional written and oral communication skills. Thrives under pressure and adapts to new situations and challenges to strengthen the organizational brand. Encouraging manager and analytical problem-solver with a talent for building and leading teams and motivating individuals. Excellent customer relations aptitude and relationship-building skills contribute to a positive customer experience. Utilizes independent decision-making skills and sound judgment to consistently make impactful contributions to company success. Committed to enhancing employee engagement and boosting performance through training, monitoring, and morale-building abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Representatives
Spectrum
3441 Steelyard Dr Cleveland, OH 44109 United Stat
07.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Assistant Store Manager
Aldi Foods
05.2016 - 03.2023
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Created and maintained safe and secure work environments for employees
- Trained new employees on proper protocols and customer service standards
- Analyzed customer feedback and implemented strategies to improve customer experience
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Dietary Assistant
My Doctors Inn
01.2015 - 05.2016
- Upheld efficiency of meal services by pre-setting tables before patients arrived
- Discarded outdated food products and maintained waste disposal procedures
- Delivered nourishment and supplements to nurse station for distribution to specific residents
- Monitored food safety and sanitation standards in food service areas
- Participated in medical staff meetings and other committees related to nutrition care
- Provided nutrition education and counseling to patients and families.
Receptionist Assistant
Cleveland Job Corps
02.2014 - 11.2014
- Handled cash transactions and maintained sales and payments records accurately
- Organized electronic and hard copy filing systems for easy retrieval of documents and information
- Maintained order and cleanliness of reception area for professional and inviting atmosphere
- Answered central telephone system and directed calls accordingly.
Cashiering Team Lead
Burger King
06.2012 - 12.2013
- Led cashiers and associates in providing thoughtful customer service
- Set and updated employee schedules to fulfill gaps based on expected customer demands
- Facilitated and logged store opening, closing, and shift changes
- Managed staffing levels to provide optimal support for cash register operations
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
IT Support Specialist - Technology
MedCerts
MedCerts, LLC 14143 Farmington Road Livonia, MI 4805.2024
High School Diploma -
Southeastern High School of Technology And Law
06.2012
Skills
- Staff Management
- Microsoft Excel
- Customer Service
- Staff Supervision
- Adobe Systems Adobe Acrobat
- Sales Representatives
- IT Support Specialist
- Time Management
- Manage Budgets
- Order Supplies
- Employee Scheduling
- Pricing and Markdowns
- Assignment Delegation
Certification
- Medical Administration Training - 2015-2017
- It Support Specialist- 2024-2024
Timeline
Sales Representatives
Spectrum
07.2023 - Current
Assistant Store Manager
Aldi Foods
05.2016 - 03.2023
Dietary Assistant
My Doctors Inn
01.2015 - 05.2016
Receptionist Assistant
Cleveland Job Corps
02.2014 - 11.2014
Cashiering Team Lead
Burger King
06.2012 - 12.2013
IT Support Specialist - Technology
MedCerts
High School Diploma -
Southeastern High School of Technology And Law