Jennifer Nacole Jennifer
Rowlett,TX
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
4
4
years of professional experience
Work History
Sales Representatives
Iqor
, TX
12.2023 - 02.2025
- Researched competitors' products, prices, and sales techniques.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Identified customer needs by asking questions and advising on best solutions.
- Identified opportunities for cross-selling additional products and services.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Took special orders in person and over telephone, generating additional revenue every month.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Strengthened customer retention by offering discount options.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
Administrative Assistants
PrimeLending
Plano, Texas
11.2022 - 11.2022
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Proofread content for typo-free emails and documentation.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Handled confidential documents in an organized fashion according to established protocol.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Directed customer inquiries to appropriate department personnel.
Cashier
Wendys Fast Food
Rowlett, Texas
04.2021 - 08.2022
- Answered customers' questions and provided information on store procedures or policies.
- Greeted customers promptly and responded to questions.
- Discounted purchases by scanning and redeeming coupons.
- Ensured compliance with all safety regulations within the store environment.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Worked closely with front-end staff to assist customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Adhered to social distancing protocols and wore mask or face shield.
- Collected payments and provided accurate change.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Education
High School Diploma -
Rowlett High School
Rowlett, Texas05-2024
Some College (No Degree) - Gender Studies
East Field College
Mesquite, TXSkills
- Customer service
- Market research
- Team collaboration
- Communication skills
- Inventory management
- Data analysis
- Prospecting clients
- Problem solving
- Time management
- Product merchandising
- Field sales
- Sales strategy development
- Product management and pricing
- Customer success management
- Customer relationship building
- Solutions planning
- Strategy development
- Upselling and cross selling
- Customer experience enhancement
- Conflict resolution
- Sales techniques
- Quality assurance
- Technical troubleshooting
- Effective communication
- Communicating with clients
- Record preparation
- Proficient in [software]
- Problem-solving skills
- Payment processing
- Sales expertise
- Cash handling
- Customer support
- Resolving issues
- [Product or service] expertise
- Typing [number] wpm
- [Software] CRM system expert
- Call handling
- Answering questions
- Gathering information
- Caller accomodations
- Inbound phone calls
- Product upselling
- Customer communications
- Sales closing
- Performance monitoring
Timeline
Sales Representatives
Iqor
12.2023 - 02.2025
Administrative Assistants
PrimeLending
11.2022 - 11.2022
Cashier
Wendys Fast Food
04.2021 - 08.2022
High School Diploma -
Rowlett High School
Some College (No Degree) - Gender Studies
East Field College