Doris Barrios Portillo
Westminster,MD
Summary
Dynamic sales representative with proven success at ITM Wireless, enhancing client satisfaction and driving revenue growth through strategic sales techniques. Skilled in customer relations and relationship building, consistently exceeding quotas while maintaining professionalism and empathy in high-pressure situations. Expertise in sales strategy development and performance improvement.
Outgoing and results-driven individual excelling in communication and relationship-building. Possesses foundational knowledge of sales techniques and adept at leveraging persuasive communication and negotiation skills. Committed to driving revenue growth and fostering customer satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Representatives
ITM Wireless
Glen Burnie, MD
05.2024 - 08.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Customer Service Cashier
Walmart Inc
Westminster, MD
05.2021 - 01.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
Westminster High School
Westminster, MD06.2022
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales strategy development
- Client service
- Strategic planning
- Performance improvement
- Team leadership
Languages
Spanish
Native or Bilingual
Timeline
Sales Representatives
ITM Wireless
05.2024 - 08.2024
Customer Service Cashier
Walmart Inc
05.2021 - 01.2024
Westminster High School