Ermelinda Reyes
Charlotte,NC
Summary
With 10 years of customer service experience, I consistently demonstrate the ability to meet customer needs and provide exceptional service. I derive genuine satisfaction from brightening someone's day. As an energetic sales representative, I have a proven track record of identifying prospects and converting leads into loyal customers. My superior communication skills and deep understanding of client needs contribute to high sales closing rates. I am renowned for my creativity and resourcefulness in surpassing sales, revenue, and profit targets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Representatives
T-Mobile
02.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Streamlined sales process, reducing time from lead to close.
Packing
Target
04.2020 - 10.2021
- Load pallets, Picking orders, Cashier/Customer Service/Sales Associate
Customer Service Representative
Goodwill Industries
07.2018 - 02.2020
- Customer Service, Cashier, Stock, Organize clothing
Customer Service Representative
PLS Check Cashing Place
12.2017 - 05.2018
- Cashing checks, Money transfer, Marketing, Customer service
Sales Associate
It's Fashion
07.2017 - 12.2017
- Sales, Marketing, Customer service, Stocking, Cashier
Crew Trainer
McDonald's
08.2015 - 12.2017
- Training individuals, Cashier, Customer service, Cook
Education
College in Criminal Justice -
Central Piedmont Community College
Charlotte, NC05.2019
High school diploma or GED -
David Butler High School
1810 Matthews-Mint Hill Road Matthews, NC 2810506.2017
Skills
- Sales (6 years)
- Customer Service (10 years)
- Crew Member
- Food Service
- Cashiering
- Typing
- Caregiving
- Negotiation
- Food Preparation
- Case Management
- Security (2 years)
- Microsoft Powerpoint
- Cooking
- Home Care
- Guest Services
- Sales
- Cash register
- Guest services
- Customer service
- Cash handling
- Account management
- B2B sales
- Food handling
- Food industry
- Serving
- Communication skills
- Fair Housing regulations
- Microsoft Excel
- Microsoft Word
- Computer skills
- Management
- Microsoft Outlook
- Customer Service
- Customer Relations
- Customer Relationship Building
- Sales expertise
- Product and service knowledge
- Sales closing
- Product and Service Sales
- Client Service
Certification
- CPR/First Aid, Present
- Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Sales Representatives
T-Mobile
02.2023 - Current
Packing
Target
04.2020 - 10.2021
Customer Service Representative
Goodwill Industries
07.2018 - 02.2020
Customer Service Representative
PLS Check Cashing Place
12.2017 - 05.2018
Sales Associate
It's Fashion
07.2017 - 12.2017
Crew Trainer
McDonald's
08.2015 - 12.2017
College in Criminal Justice -
Central Piedmont Community College
High school diploma or GED -
David Butler High School
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