Jasmine Lawrence
Raleigh
Summary
Experienced with medical billing procedures and coding standards. Utilizes strong analytical skills to ensure accurate claim submissions and resolution. Knowledge of insurance guidelines and healthcare regulations, consistently delivering precise billing operations.
Overview
9
9
years of professional experience
Work History
Admin Support Professional/Medical Billing Specialist
GYN & LAPROSCOPIC SURGEONS
03.2025 - Current
- Process insurance claims and patient billing for gynecology and surgical services.
- Verify patient insurance benefits and obtain prior authorizations for procedures.
- Accurately code and submit claims using ICD-10, CPT, and HCPCS codes.
- Resolve claim denials and rejections by coordinating with payers and providers.
- Communicate with patients regarding billing questions and account balances.
- Maintain up-to-date knowledge of billing compliance and payer requirements.
Admin Support Professional/Billing Specialist
RALEIGH FAMILY PRACTICE
08.2023 - 03.2025
- Check in and check out patients and complete the patient tracking in the Athena EMR.
- Collect outstanding balances, coinsurances, deductibles, copays and self pay balances that are owed at the time of checkout.
- Accurately post payments and provide receipts to patients.
- Reconcile individual daily receipts and money collected with end of day reports to confirm money balances and then prepare individual deposit.
- Verify insurance coverage and assist processing claims, billing, and collection.
CS Professional - Long Term Care
ILLUMIFIN
02.2023 - 08.2023
- Completes provider research forms with all needed information in an accurate, detailed and timely manner.
- Maintains confidentiality and compassion in handling all customer information.
- Collects missing and/or ineligible information to ensure timely and accurate processing of all completed on-site assessments or information requests.
- Provides appropriate assessments to network assessors via fax and/or web upload.
CSR Tier 2
WHIRLPOOL
03.2022 - 02.2023
- Created a sales pipeline through up selling customers on additional products and services.
- Scheduled service calls for customers who required technicians.
- Provided product information and resolved concerns to assist customers.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
CSR Tier 2
IKEA
01.2021 - 03.2022
- Made appropriate account corrections to resolve customer problems.
- Contacted carrier representatives to plan or issue instructions for shipping and delivery of materials.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
Medical Billing Specialist
PFS GROUP
09.2019 - 01.2021
- Prepared itemized statements, bills and invoices and recorded amounts due for items purchased and services rendered.
- Obtained and relayed account information.
- Reviewed documents, such as purchase orders, sales tickets, charge slips, or hospital records, to compute fees or charges due.
Healthcare Representative
WAGE WORKS
09.2018 - 09.2019
- Adhered to quality and service standards to support operational goals.
- Provided product information and resolved concerns to assist customers.
- Recommended improvements in products, services or billing methods to prevent future problems.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
Healthcare Representative
FLORIDA BLUE
06.2016 - 08.2018
- Provided product information and resolved concerns to assist customers.
- Assisted with new hire orientation and employee training.
- Always provided efficient and courteous service to customers.
- Explained policies, procedures and services to patients using medical and administrative knowledge.
- Contacted customers to notify them of claim status updates, requesting additional information about a claim if needed, and answering any questions about their claim.
- Contacted insurance companies on behalf of customers with claims pending.
Education
Diploma -
Southeast Raleigh High School
05.2011
Skills
- ICD and CPT coding proficiency
- Insurance eligibility verification, and claim submission
- Experience with Athena, Epic, and internal EMR systems
- Proficient in documentation and reporting
- Patient Scheduling & Payment Posting
- HIPAA compliance
Timeline
Admin Support Professional/Medical Billing Specialist
GYN & LAPROSCOPIC SURGEONS
03.2025 - Current
Admin Support Professional/Billing Specialist
RALEIGH FAMILY PRACTICE
08.2023 - 03.2025
CS Professional - Long Term Care
ILLUMIFIN
02.2023 - 08.2023
CSR Tier 2
WHIRLPOOL
03.2022 - 02.2023
CSR Tier 2
IKEA
01.2021 - 03.2022
Medical Billing Specialist
PFS GROUP
09.2019 - 01.2021
Healthcare Representative
WAGE WORKS
09.2018 - 09.2019
Healthcare Representative
FLORIDA BLUE
06.2016 - 08.2018
Diploma -
Southeast Raleigh High School