Jasmine L. Barnes
Fort Worth,TX
Summary
To find a challenging position that will help individuals in my community who are in need, so that I can make a difference in their lives through various means, including education and hands-on assistance. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
18
18
years of professional experience
Work History
Family Support Supervisor
Allegheny Family Network
Pittsburg, PA
10.2022 - 07.2025
- The supervisor has responsibility for supervising 10 direct care staff (FSPs) who support families in Allegheny County.
- Fostering the families' integration of supports, whether natural or the use of Child Serving Systems or resources that match the family's needs.
- Implements goals and objectives for staff and services.
- Monitors check requests for Flex Funds and Family Development Funds (if applicable). Supports staff in staying within the guidelines of these funding streams and budgets.
- Attend weekly program meetings and community support meetings.
- Oversees my team's terminations, supervision, performance evaluation, training, and professional and personal development.
- Fill vacancies in a timely fashion. Recruitment and hiring processes and procedures. Recruit a diverse pool of experienced family members. Assist with colleagues and all other appropriate collaborators to implement the interviewing and hiring process. Provides orientation and in-service training for staff. Completes probationary and annual performance evaluations, and appropriate personnel actions.
- Planning and implementation of two appropriate activities per day, in terms of interest, needs, and available personnel.
- Create the monthly activity calendar for families. Leading small events for the purpose of providing any and all of the following: a friendly visitor, sensory stimulation, reality orientation, and cognitive stimulation.
- Develop regularly scheduled individual and group supervision with staff. Makes home visits occasionally with Family Support Partners for in-vivo coaching to ensure fidelity to the model, and to ensure the family’s needs are being recognized and addressed in a strength-based manner.
- Assess performance and implement strengths based on ongoing professional development plans for each FSP.
- Provided guidance for ongoing programmatic development.
- Ensure the 'family voice' is heard in all aspects of governance, planning, development, implementation, evaluation, and the provision of services. Facilitate the use of strategies for providing culturally responsive services.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
Community Engagement Coordinator
DC Central Kitchen
Southwest Harbor, DC
03.2022 - 09.2022
- The Community Engagement Coordinator supports the implementation of nutrition education and engagements, conducts recipe testing, and provides food quality monitoring and culinary support across all schools.
- Oversee multiple databases and documentation data for mobile feeding, community summer camps, and low-income programs.
- Provide transportation drop-off across all schools. Oversee five contracts and budgets. Completes monthly reports.
- Assist in planning, marketing, implementing, documenting, and evaluating nutrition education activities and events for students, such as Fresh Feature Friday, International Food Days, district-wide food celebrations, garden-based nutrition lessons, taste tests, food demonstrations, and nutrition education classes.
- Engage with school administration, teachers, parents, students, and other members of the school community at Back to School Nights, family engagements, and other events.
- Completes the 2 monthly calendar.
- Coordinate nutrition engagement logistics, including ongoing communication with the DCCK team, ordering, preparing, packing, and transporting necessary food and supplies for nutrition engagement events.
- Promote nutrition education programs, events, and related activities, using approved marketing materials and channels.
- Monitor menu adherence and food quality; provide coaching as needed, and communicate findings to the admin team to help identify training needs.
- Ensure that menus, recipes, recipe reference guides, and student engagement/marketing materials are posted at all schools.
- Attend meetings and trainings related to nutrition education and school food service.
Program Associate (Part time)
N Street Village
Northwest, DC
07.2019 - 08.2022
- Provides support and assistance by completing care coordination tasks, such as completing referrals for services and residency forms.
- Assist in the implementation of case plans, and document the client interactions in HMIS and/or the OCTO database and VI-SPDAT.
- Immediately report serious incidents, allegations, and sensitive program information to the Program Manager.
- Complete incident reports.
- Work with the case management team to ensure all required service delivery is documented, and to identify strengths and weaknesses in data entry and quality.
- Respond to immediate client needs, help de-escalate crisis situations, help resolve conflicts, and enforce program rules.
- Conduct regular and random drug screenings per program rules and program contracts.
- Complete medication logs for clients, sign off on client medication logs, and assist clients in keeping track of medication refills.
- Participate in program team meetings, staff meetings, and supervision meetings as required and requested per contracts.
- Supported program development initiatives for women experiencing homelessness, recovery, and HIV.
- Maintained accurate client records using data management systems for program tracking.
Acting Director of Region 3 Shelter
Shelter House Inc./Artemis House Region3 (Domestic Violence Shelter)
Fairfax, VA
07.2021 - 12.2021
- Responsible for the day-to-day operations of Artemis House.
- The Director of Artemis House oversees all areas of service delivery, program development, and implementation.
- Working as part of Shelter House’s Leadership Team, the Director develops strategies to accomplish program and organizational goals in accordance with the agency's philosophy and values.
- Collaborate with the Assistant Director to ensure the case management team implements a trauma-informed, client-driven approach in all facets of daily work (crisis calls, completing safety plans, court accompaniment, etc.).
- Oversee ongoing program evaluation, needs assessments, and client satisfaction activities.
- Coordinate and oversee facility maintenance; manage contractors and vendors providing supplemental services to ensure the facility's compliance with all health and safety regulations.
- Oversee and manage the overall input and accuracy of data stored in the VAData system and HMIS. Two hotlines, one for shelter and the National Domestic Violence hotline for the DMV.
- Recruitment – Recruit, interview, and facilitate the hiring of qualified job applicants for all open positions. Work closely with hiring managers to understand the needs of their department, and any required job openings. Schedule and coordinate interviews and background verifications. Create new-hire onboarding programs and deliver compelling new-hire orientations.
- Education and training – Ensure mandatory training and continuing education are complete and documented, including the code of conduct, handbook training, onboarding training, and required certifications. Maintain knowledge of trends, best practices, changes to regulations, and new technology breakthroughs in HR, talent, and employment law.
- Benefits and Payroll – Assist employees with benefit programs, and all leave requests. Work closely with the Human Resources team on the annual Open Enrollment period. Comply with all federal, state, and local employment laws and regulations.
- Ensure efficient and accurate usage of the program budget; verify and approve staff timesheets, leave requests, and check requests.
- Coordinate with OFWDSVS and other agency partners to support effective interagency collaboration, and ensure contractual compliance.
- Maintain current knowledge of issues impacting homelessness and domestic violence.
- Ensures that services are implemented in accordance with agency philosophy, best practices, grant and contract requirements, and all applicable federal, state, and local regulations.
- Deliver presentations to external parties about the agency and domestic violence, at the request of Shelter House’s Executive Leadership Team.
- Prepare the monthly Director’s Report, collect data, and deliver it to the Director of Domestic Violence Services and Fairfax County OFWDSVS in a timely manner.
- Schedule and facilitate quarterly Artemis House staff meetings and attend Shelter House meetings as required.
- Serve on call.
- Artemis House is Fairfax County’s only 24-hour emergency shelter for victims of domestic violence, sexual violence, and human trafficking.
Director of Shelter Operations DV QPID Sites
Shelter House Inc./Artemis House Region3 (Domestic Violence Shelter)
Fairfax, VA
04.2020 - 04.2021
- During operation and demobilization, the Assistant Director will also ensure proper care for individuals and families who have been temporarily relocated to the facility because they meet one or more of the following criteria: They are at high risk of complications due to Covid-19 and/or (b). Who have tested positive for COVID-19. or who are presumed positive, or under investigation for Covid-19.
- The AD will directly supervise up to six managers, who oversee teams of 24-hour residential staff.
- Manages and oversees all facilities and operations at all secured DV QPID Sites, during operation and demobilization.
- Monitors QPID budgets.
- Tracks Inventory and Places orders of supplies for all sites as needed.
- Schedules, monitors, and tracks cleaning of all sites including common areas, office space, and client rooms.
- Schedules cleaning upon client move outs and ensures proper turn over.
- Order meals for all clients at all sites.
- Coordinate Laundry Service, schedule staff for laundry bag pickup and delivery to Laundromat pick up location.
- Monitors and tracks all maintenance requests, communicates with maintenance staff, and ensures repairs are completed in a timely manner.
- Recruit, hire, and train a team of qualified DV Support Coordinators to provide 24 hour coverage at the IQ site.
- Provide 24 hour on call emergency support and supervision for up Residential staff.
- Ensure staff are knowledgeable on best practice tools (Trauma Informed Care, Cultural Humility, Harm Reduction, Critical Time Intervention (CTI Model), Client Centered approach).
- Checks and approves all staff timesheets in Paylocity.
- Recruitment – Recruit, interview, and facilitate the hiring of qualified job applicants for all open positions. Work closely with hiring managers to understand the needs of their department and any required job openings. Schedule and coordinate interview and background verification. Create new-hire onboarding programs and deliver compelling new-hire orientations.
- Education and training – Ensure mandatory training and continuing education is complete and documented, including code of conduct and handbook training, onboarding training and certifications required. Maintain knowledge of trends, best practices, changes to regulations, new technology breakthroughs in HR, talent, and employment law.
- Benefits and Payroll – Assist employees with benefit programs and all leave requests. Work closely with the Human Resource team on the annual Open Enrollment period. Comply with all federal, state, and local employment laws and regulations.
- Developed training programs for staff on trauma-informed care practices.
- Work with the Director of Cares Rapid Rehousing to transition clients from DV QPID.
- Manages 24 hour seven day per week intake phone and coordinates intake and exit of decompression clients.
- Liaise with the security team to document pertinent security/risk information and distribute it to all staff.
Assistant Director of Shelter Operations
Shelter House Inc./Artemis House Region3 (Domestic Violence Shelter)
Fairfax, Virginia
05.2018 - 03.2020
- Oversees residential and facilities operations for the Artemis House Domestic violence Shelter through a low-barrier, client-centered, and trauma informed approach.
- They serve as both the team leader for residential staff and coordinator of all building facility upkeep and maintenance.
- Oversee Residential and Facilities Operations for the Artemis house Domestic violence Shelter through a low-barrier, client-centered, and trauma informed approach.
- Oversee all facilities maintenance and ensure all repair needs are reported.
- Maintain current knowledge of emergency procedures and conduct monthly fire drills.
- Participate in the interviewing and hiring of all residential staff.
- Prepare and distribute schedules for residential staff always ensuring 24-hour onsite coverage.
- Train all residential staff and manage performance appraisals and documentation.
- Train and supervise 24hour hotline staff and coordinate the LAP process with 911 partners.
- Create and send out monthly shift logs for staff to document all client interaction.
- Complete and review documentation case notes, incident reports, etc.
- Conduct emergency intakes for clients entering the shelter’s One Night Only/Overflow Space when needed.
- Work closely with case managers to support and reinforce the client’s housing plan and maintain ongoing communication regarding client’s progress.
- Collaborate with the Community Coordinator to secure donations and volunteer support for the shelter.
- Supervise volunteers and oversee domestic violence events.
- Vendor Liaison: Manage relationships with vendors, ensuring timely delivery of services and products.
- Logistics Support: Coordinate logistics such as shipping, booth setup, and teardown, and handle on-site event issues.
- Marketing Support: Assist in the development of event marketing materials and promotions in collaboration with the marketing team.
- Tracking: Support budget management by tracking expenses and assisting in cost-saving initiatives on Salesforce.
- Event Reporting: Assist in compiling event reports, including attendee feedback.
- Promotional/Swag Items Management: Oversee the inventory, ordering, shipping, packing, and tracking of all internal promotional and swag items.
Residential and Community Engagement Supervisor
Shelter House Inc./Artemis House (Domestic Violence Shelter)
09.2013 - 02.2018
- Responsible for the hiring, training, evaluating, development, and direct supervision of all residential staff.
- Provide guidance and direction to residential staff as needed and during regularly scheduled one-on-one meetings.
- Review documentation completed by residential staff to ensure it is accurate, professional, complete, and in accordance with agency best practices.
- Ensure that dignity and confidentiality of all clients is maintained in all forms of communication.
- Prepare and distribute monthly residential staff schedule; review residential staff timesheets and leave requests.
- Coordinate essential personnel in the event of safety/weather emergencies.
- Serve in an on-call capacity to help residential staff address crisis issues.
- Support team in rapid re-housing model, including identifying employment and housing leads and supporting clients in following up in partnership with the team and as directed by supervisor.
- Work closely with case managers to support the client’s service plan and maintain ongoing communication.
- Collaborate with case managers to address client disputes and complaints related to residential living.
- Ensure residential staff evaluates and provides for the basic needs of the families in shelter and provides support to and advocacy on behalf of families following a trauma informed approach.
- Work with the Director to coordinate and track in-kind donations, volunteer support, and community engagement.
- Solicit in-kind donation of goods and services.
- Maintain inventory of in-kind donations (both needed and acquired), volunteer application/records, and list of community partners.
- Coordinate volunteer activities including recruitment, screening, training, and onboarding volunteers.
- Serve as a representative of the shelter to community groups, schools and associations and maintain positive working relationships with such groups.
- Support Shelter House Development Team in producing fundraising events as needed.
- Support Shelter House Development Team in managing Shelter House website and social media accounts.
- HMIS Training and assist with projects related to the Region 1 Transitional Housing initiatives.
- Maintain current knowledge of emergency procedures.
- Ensure the facility's compliance with all health, safety, and agency regulations and policies.
- Responsible for managing and overseeing Community Coordinators.
- Develop and implement a comprehensive strategy (i.e. Volunteer Services Program) that will enhance Shelter House’s current Volunteer Program infrastructure and focus on mission-driven volunteer engagement.
- Assist the Director of Development in the solicitation of monetary donations and sponsorships.
- Promote Shelter House’s Volunteer Program to gain community and organizational support.
- Participate in full-cycle volunteer recruitment to include but not limited to interviewing, onboarding and training.
- Assure volunteers are matched and placed into appropriate positions, that their roles are clarified, and that they are provided proper support throughout their service tenure.
- Train staff to work effectively and cooperatively with volunteers in their area of focus.
- Coordinate group volunteer projects with Directors of Programs, Community Coordinators and others as appropriate.
- Implement and execute volunteer recognition programs to include the Volunteer Appreciation Reception & Awards.
- Monitor the quality of the volunteer experience and track the activity, outputs and outcomes of volunteer contributions.
- Establish and implement a process for evaluating the contributions of individual volunteers and the effectiveness of each position in serving organizational goals.
- Cultivate mutually beneficial relationships within the community to increase engagement and reach.
- Work to support the development of an active Pro Bono program and related affiliations within various business segments of the community (i.e. builders, flooring contractors, moving companies, painters, plumbers, hotels, transportation companies).
- Support the agency’s work to expand its demographic reach, including younger audiences, and advance audience growth and expansion.
Children's Service Worker
Free Will Baptist Children's Home (FWBCH)
Middlesex, North Carolina
03.2010 - 11.2012
- Provide for the health, safety, welfare and progress of individuals served by FWBCH through observation, supervision and interaction with clients, documentation and teamwork.
- Provide and document instruction designed to improve skills in a variety of domains and instruction designed to decrease/alleviate symptoms of concern, increase independence and improve overall quality of life of young people with behavioral health disorders such as depression, ADHD, schizophrenia, substance abuse disorders, anxiety disorders, impulse control disorders, and trauma related disorders and adolescents with a mental health diagnosis, a high degree of community and family involvement, and intensive family therapy.
- Ensure the safe functioning of the group home by maintaining a safe environment for residents with mental health disabilities.
- Complete efficient shift exchange with incoming/ outgoing staff and report on the day's activities in order to maintain consistency throughout the day.
- Assist children who are in custody of the state.
- Monitor the residents’ behavior and provide mental and emotional support.
- Conduct fire drills, monthly inventory, transportation, daily log sheets.
- Assist with cooking, light cleaning, shopping and outings.
- Assist getting on and off school bus, doctors visit, and court appointments.
- Actively participate in weekly and monthly team staff meetings.
- Administering medication to residents with mental health.
Shelter Advocate
Woman's Place, Inc.
McKeesport, Pennsylvania
04.2007 - 10.2009
- Provide essential 24-hour awake coverage and supervision of the shelter, including crisis intervention, facilities management, and general office procedures and maintaining a positive living environment within the shelter and the safety of the site.
- Complete shelter intakes, Bed list and answer crisis calls for 24hour hotline.
- Designated lead staff person on shift.
- Familiar with the policies and procedures of the shelter, including the handling of medications.
- Customer Service : Deliver high-quality customer service with warmth and professionalism.
- Communication: Answer and transfer calls, take detailed messages, and ensure prompt communication.
- Mail Management: Distribute resident and office mail, acting as a key link in the information chain.
- Administrative Support: Fax, photocopy, and assist with file maintenance, becoming a pivotal support resource. Google suites, Outlook, Microsoft, Data Entry.
Education
High School Diploma -
Continental Academy
Miramar, FL07-2002
Skills
- Staff supervision
- Case management
- Budget management
- Program evaluation
- Crisis intervention
- Community engagement
- Data collection
- Cultural competency
- Team building
- Training development
- Task delegation
- Verbal and written communication
- HR collaboration
- Office administration
- Records management
- Quality assurance
- Client retention
- Problem-solving
- Policy enforcement
- Customer service expertise
- Project management
- Customer service
- Documentation skills
- Regulatory compliance
References
References available upon request.
Timeline
Family Support Supervisor
Allegheny Family Network
10.2022 - 07.2025
Community Engagement Coordinator
DC Central Kitchen
03.2022 - 09.2022
Acting Director of Region 3 Shelter
Shelter House Inc./Artemis House Region3 (Domestic Violence Shelter)
07.2021 - 12.2021
Director of Shelter Operations DV QPID Sites
Shelter House Inc./Artemis House Region3 (Domestic Violence Shelter)
04.2020 - 04.2021
Program Associate (Part time)
N Street Village
07.2019 - 08.2022
Assistant Director of Shelter Operations
Shelter House Inc./Artemis House Region3 (Domestic Violence Shelter)
05.2018 - 03.2020
Residential and Community Engagement Supervisor
Shelter House Inc./Artemis House (Domestic Violence Shelter)
09.2013 - 02.2018
Children's Service Worker
Free Will Baptist Children's Home (FWBCH)
03.2010 - 11.2012
Shelter Advocate
Woman's Place, Inc.
04.2007 - 10.2009
High School Diploma -
Continental Academy