Jennifer Golik

• Coached employees through day-to-day work and complex problems.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Created, prepared, and delivered reports to various departments.
• Collaborated with other teams to identify and resolve customer issues quickly and professionally.
• Developed and maintained relationships with customers to enhance customer satisfaction.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Monitored employee and customer interactions to assess quality of service.
• Monitored customer service metrics and provided feedback to team members, upholding quality standards.
• Managed specialist team to provide technical assistance and customer service.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Resolved issues through active listening and open-ended questioning
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

• Communicated with clients and service providers to provide coordinated care in a timely manor.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Coordinated and monitored service activities to confirm work met all requirements.
• Managed and coordinated service teams to achieve successful completion of service projects.
• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
• Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of service projects.
• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
• Managed efficient teams of up to 50 therapist.
• Coordinated care between multiple providers for direct client care.
• supervise staff of 45 clinicians and administrative assistants.
• Headhunt, hire, and onboard new clinicians.
• Provided staff supervision and professional development planning based on Arizona State licensing standards.
• Developed and delivered training programs on transaction coordination best practices, compliance, and industry updates.

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• Mentored employees and offered constructive feedback for performance improvement.
• Monitored expenditures to mitigate risk of overages.
• Led, supervised and provided strategic direction for workforce of 20 employees.
• Improved company revenue by collaborating with marketing, sales and service departments.
• Managed and reported organizational finances.
• Streamlined data tracking by managing EHR records with 98% accuracy.
• Managed payroll processes by collecting staff time sheets, checking accuracy, correcting hours, tracking in database and approving routing.
• Assisted new partners with program planning by presenting profitable goals and forward-thinking objectives.
• Reduced overtime by 87% by restructuring employee schedules.
• Conducted audits of internal documents to validate transactions and provided financial guidance for resource allocation, inventory control and budgeting.
• Collaborated with executives to develop and execute strategic business plans.
• Reviewed financial and operational reports on regular basis to make effective decisions.
• Strengthened product branding initiatives by coordinating marketing strategies to optimize outreach.
• Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
• Supervised operational processes and procedures for sales, supply chain management, distribution and resourcing.
• Maintained excellent customer relationships through consistent delivery on commitments.
• Boosted customer satisfaction ratings by resolving issues quickly and effectively.

• Developed and implemented comprehensive case management plans to address client needs and goals.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
• Developed and implemented safety plans for clients at risk of harm to provide protection.
• Collaborated with an interdisciplinary team to determine timely delivery of services.
• Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
• Utilized trauma-informed approach to promote healing and empowerment for clients.
• Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
• Provided evidenced based parenting program for families referred by CPS.
• Provided leadership, guidance and support to staff members.
• Partnered with local organizations to expand access to social and community services.
• Researched best practices and developed strategies to improve program outcomes.
• Analyzed trends and data to inform decision-making and program development.

• Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
• Recruited, selected and retained quality administrators, teachers and support staff.
• Conducted trainings and mentored staff, consistently improving performance.
• Operated preschool-middle program school in accordance with company and state licensing standards.
• Organized and engaged in recreational activities such as games and puzzles.
• Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention.
• Managed, observed and evaluated lead teachers, teacher assistants and kitchen staff.
• Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
• Communicated with owners, board members and support team concerning personnel matters.
• Engaged with parents and families to build positive relationships for children to thrive.
• Managed program paperwork and child records to comply with state requirements.
• Supervised and managed team of childcare professionals to guarantee highest standards of care.
• Attended approved training and continuing education courses to maintain certifications.
• Resolved conflicts and administered corrective action to foster positive experience for children and staff.
• Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
• Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
• Monitored and observed child progress, interactions and behavior and reported findings to parents.
• Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
• Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
• Developed relationships with community organizations to provide additional resources and services to families.
• Adhered to budgetary guidelines to set financial goals and maintain school profitability.
• Executed marketing plan and promoted positive image to achieve enrollment goals.