Jasmine Leake
Stone Mountain,GA
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 10-year background of developing individuals and team achievement while contributing to company success. Proficient in Microsoft Office and AI.
Overview
13
13
years of professional experience
Work History
Life Coach
Ki.S.S. Inc
05.2019 - 09.2023
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Facilitated group sessions and learning discussions to further objectives.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Customer Service Lead
Working Solutions
03.2016 - 05.2019
- Successfully handled high call volumes
- Received commendations for excellence, problem solving and customer retention
- Updated account information to maintain customer records.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Administrative Office Manager
Vanguard Packaging
05.2010 - 04.2016
- Developed and implemented more efficient workflow, saving over $60K annually
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Responsible for account activities including accounts payable, accounts receivable, payroll, invoicing and bank reconciliation
- Quickly and effectively solved customer challenges
Education
Certification - Life Coaching
Life Coach University
05.2019
Certification - Microsoft Office With A Focus On Excel
Microsoft
5.2015
Psychology
East Carolina University
Greenville, NC8.2006
Skills
- Account Management
- Clear Communication
- Conflict Resolution
- Customer Relations
- Detail Oriented
- Task Management
- Team Development
- ChatGPT
- Excel
- LiveAgent
- Microsoft Excel
- Microsoft Office
- PowerPoint
- QuickBooks
Timeline
Life Coach
Ki.S.S. Inc
05.2019 - 09.2023
Customer Service Lead
Working Solutions
03.2016 - 05.2019
Administrative Office Manager
Vanguard Packaging
05.2010 - 04.2016
Certification - Life Coaching
Life Coach University
Certification - Microsoft Office With A Focus On Excel
Microsoft
Psychology
East Carolina University
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