Summary
Overview
Work History
Education
Skills
Awards
Affiliations
Timeline
Generic

Jasmine LeFlore

Information Technology
Milwaukee

Summary

Dedicated IT professional with experience providing IT support and maintenance. Managed cases daily for on-site and remote users. Skilled in troubleshooting, user support and system management. Proven ability to provide technical support to clients, resolving software issues promptly.

Proficient in installing, configuring, and maintaining software and hardware components of computer and network systems. Skilled at repairing and replacing damaged computer and network components.

Overview

8
8
years of professional experience

Work History

IT Support Engineer

Heritage Home Healthcare
01.2025 - 07.2025
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
  • Increased user satisfaction through effective communication and timely resolution of support tickets.
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
  • Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
  • Used ticketing systems to manage and process support actions and requests.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Created user accounts and assigned permissions.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Researched and identified solutions to technical problems.
  • Maintained servers and systems to keep networks fully operational during peak periods.

TA (Teacher's Assistant)
01.2023 - 01.2024
  • Creating and delivering course materials. Correcting assignments, quizzes, and exams. Aiding in lesson planning, providing one-on-one student support.

IT Assistance

Department of Computer Science
01.2021 - 01.2024
  • Providing technical support and maintenance, repairing & reprogramming computers, resolve technical issues and enhance user satisfaction. Assisting with mid class projects, including creating a language translator.

process transactions & front-end representative

Walmart
01.2018 - 01.2021
  • Process transactions & front-end representative

Education

BA Degree - Computer Science

Alcorn State University
Lorman, MS

Skills

Skill & Coursework: Data Analysis, Operating Systems,

Programming (JavaScript, Python, C)

Multilingual (English, Mandarin Chinese)

Help desk support

Network troubleshooting

Remote desktop support

IT asset management

Awards

Outstanding Senior, Project Excellence, Computer Science Excellence

Affiliations

  • Senior IT Leader
  • Lead IT Coordinator
  • National Society of Leadership and Success

Timeline

IT Support Engineer

Heritage Home Healthcare
01.2025 - 07.2025

TA (Teacher's Assistant)
01.2023 - 01.2024

IT Assistance

Department of Computer Science
01.2021 - 01.2024

process transactions & front-end representative

Walmart
01.2018 - 01.2021

BA Degree - Computer Science

Alcorn State University

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