Jasmine Longley
Mankato,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Service Manager
Hy-Vee Inc.
08.2023 - Current
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Human Resource Manager
Hy-Vee Inc.
08.2021 - 08.2023
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Organized and led staff orientation programs and training to promote collaboration.
Customer Care Education Manager
Hy-Vee Inc.
03.2021 - 08.2021
- Mentored new hires, providing guidance on best practices in retail environments and instructional techniques.
- Established a positive learning environment through clear expectations, consistent routines, and effective communication with staff.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
Service Manager
Hy-Vee Inc.
11.2019 - 03.2021
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Resolved customer complaints in professional and timely manner.
- Monitored inventory levels and placed orders to replenish stock.
Service Manager
Hy-Vee Inc.
09.2018 - 11.2019
Customer Service
Hy-Vee Inc.
07.2018 - 09.2018
- Reduced call wait times by implementing effective call routing strategies, enhancing customer satisfaction.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
Customer Service
Hy-Vee Inc.
05.2018 - 07.2018
Checker
Hy-Vee Inc.
05.2017 - 05.2018
- Enhanced customer satisfaction by accurately scanning items and processing payments in a timely manner.
- Reduced checkout waiting time for customers by maintaining an organized and efficient workspace.
- Ensured pricing accuracy for all items by conducting daily price checks and updating the system accordingly.
- Assisted customers with bagging their purchases, providing swift and attentive service.
Courtesy Clerk
Hy-Vee Inc.
12.2016 - 05.2017
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of items.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
Education
High School Diploma -
Martin County West Senior High School
Sherburn, MN06.2018
Skills
- Service Quality Management
- Customer Service
- Employee Training and Development
- Schedule Management
- Performance Evaluations
- Goal-Oriented
Timeline
Service Manager
Hy-Vee Inc.
08.2023 - Current
Human Resource Manager
Hy-Vee Inc.
08.2021 - 08.2023
Customer Care Education Manager
Hy-Vee Inc.
03.2021 - 08.2021
Service Manager
Hy-Vee Inc.
11.2019 - 03.2021
Service Manager
Hy-Vee Inc.
09.2018 - 11.2019
Customer Service
Hy-Vee Inc.
07.2018 - 09.2018
Customer Service
Hy-Vee Inc.
05.2018 - 07.2018
Checker
Hy-Vee Inc.
05.2017 - 05.2018
Courtesy Clerk
Hy-Vee Inc.
12.2016 - 05.2017
High School Diploma -
Martin County West Senior High School
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