Jasmine Long
Brooksville,FL
Summary
Organized professional with strong communication and project management skills. Manages multiple tasks in fast-paced environments while proactively optimizing processes and supporting team goals. Eager to leverage time management and organizational abilities to drive efficiency and contribute to company growth.
Overview
8
8
years of professional experience
Work History
Armed Security Supervisor
Hernando County Courthouse
Brooksville, Florida
10.2025 - Current
- Trained security officers on procedures, policies, and emergency response techniques.
- Collaborated with law enforcement and bailiffs to effectively de-escalate and resolve high-tension situations.
- Restructured search screenings for safe entry, enhancing security protocols with courthouse guards.
- Maintained order and safety in courthouse while providing exceptional customer service to visitors.
- Rebuilt supervisor-client relationships through weekly meetings to enhance trust and collaboration.
- Completed all win and edge training for supervision and site-post orders for self and officers.
Customer Service Relations Specialist
Christian Brothers Automotive Corporation
08.2023 - 08.2024
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Managed high-stress situations, maintaining professionalism while resolving disputes or conflicts to ensure customer satisfaction.
- Collaborated with staff to enhance customer service experience, exceeding team goals by improving client satisfaction.
- Built rapport with customers through empathetic listening, addressing their unique needs to foster loyalty.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Scheduling Supervisor and Armed Officer
Patriot Security EOC
10.2018 - 09.2020
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Collaborated with management to develop staffing plans that met operational needs while aligning with company objectives.
- Maintained accurate records of attendance and leave requests, ensuring timely payroll processing and compliance.
- Supported employees with schedule-related inquiries, enhancing communication and resolution of concerns.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School Diploma -
Gulfport High School
Gulfport, MS03-2001
Skills
- Safety regulations
- Problem-solving abilities
- Conflict resolution
- Threat assessment
- Situational awareness
- Relationship management
- Adaptability
- Professional demeanor
Timeline
Armed Security Supervisor
Hernando County Courthouse
10.2025 - Current
Customer Service Relations Specialist
Christian Brothers Automotive Corporation
08.2023 - 08.2024
Scheduling Supervisor and Armed Officer
Patriot Security EOC
10.2018 - 09.2020
High School Diploma -
Gulfport High School