Jasmine Lopez
Mesa,AZ
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Nurse's Assistant
Banner Desert Medical Center
Mesa, AZ
11.2019 - 05.2024
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Recorded accurate information regarding patient care activities in the medical record system.
- Answered incoming calls and provided accurate information to staff members, doctors, and family.
- Provided education on preventive health measures through verbal instructions or printed materials when appropriate.
- Demonstrated excellent customer service skills towards all visitors, guests and staff members.
- Organized patient charts, updated records and filed documents.
- Collaborated with healthcare team members to ensure quality patient care delivery.
- Answered incoming calls and provided accurate information to customers.
Stocker
Walmart
Queen Creek, Arizona
03.2019 - 06.2019
- Organized stockroom by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisle ways
- Verified pricing accuracy on shelves against invoices from vendors.
- Greeted customers and retrieved products requested
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Read orders to verify attributes and quantities of merchandise.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Cashier Sales Associate
Target
Spanish Fork, UT
02.2018 - 02.2019
- Learned roles of other departments to provide coverage and keep store operational
- Presented friendly and positive attitude while communicating clearly with customers and colleagues
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Cross-trained in Guest service and Human Resource roles in order to provide skilled backup for team members
- Directed team of guest service representatives to ensure that all inquiries and complaints were handled promptly and professionally.
- Answered incoming calls and provided customer service.
Education
Some College (No Degree) - Nursing
Central Arizona Community College
San Tan Valley, AZSkills
- Strong communication skills
- Conflict Resolution
- Positive and professional
- Data Entry and Collection
- Credit card payment processing
- Time management
- Excellent multi-tasker
- Organized
- Reliable and Dependent
- Team leadership
Certification
- Certified Nursing Assistant
Timeline
Licensed Nurse's Assistant
Banner Desert Medical Center
11.2019 - 05.2024
Stocker
Walmart
03.2019 - 06.2019
Cashier Sales Associate
Target
02.2018 - 02.2019
Some College (No Degree) - Nursing
Central Arizona Community College