Jasmine Lopez
Deland
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
MEMBER SERVICE
CONDUENT
12.2024 - Current
- Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
- Identify customer needs to ensure the customer is provided complete and accurate information.
- Process required transactions via mainframe or web-based applications.
- Submit research requests in a concise yet accurate manner.
- Maintain a thorough knowledge of the company and client programs, policies, and technology.
- Communicate effectively in a warm and empathetic manner.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
- Provide support to other positions/operations in cases during heavy workloads or absences
Customer Service Rep
FOUNDEVER
02.2024 - 07.2024
- Problem-solve and connect with customers by phone via inbound calls; no sales
- Strive to meet and exceed metrics while providing excellent customer service
- Drive customer satisfaction through voice, chat and/or email communications
- Navigate through multiple digital systems
- Read client legal disclosures verbatim
FSA
AMSCOT FINANCIAL SERVICES
05.2023 - 10.2023
- Process bill payment
- Cash handling
- Collecting payments on utility bills
- Cashing checks
- Making photocopies
- Wiring money
- Preparing money orders
- Processing requests for advance cash
MACHINE OPERATOR
CARDINAL HEALTH
08.2022 - 04.2023
- Sets up and operates production equipment in accordance with current manufacturing practices and standard operating procedures.
- Measures and records data associated with operating and manufacturing equipment.
- Verifies outputs in the manufacturing process and ensures that quality and quantity standards are met.
- Inspects components for debris, and or any other potential quality defect and reports defects as needed to management and the quality team.
- Performs duties in compliance with all safety rules and regulations required by the Company, Local, and State and Federal provisions.
BILLING/ACCOUNTS PAYABLE
CWI MAINTENANCE
07.2016 - 08.2022
- Review and verify invoices and check requests
- Sort, code and match invoices
- Set invoices up for payment
- Prepare and process electronic transfers and payments
- Post transactions to journals, ledgers and other records
- Reconcile accounts payable transactions
- Monitor accounts to ensure payments are up to date
- Research and resolve invoice discrepancies and issues
- Maintain vendor files
- Correspond with vendors and respond to inquiries
- Provide supporting documentation for audits
MARKETING
TELAFFECTS
04.2016 - 07.2016
- Place phone calls to potential clients
- Answer potential clients’ questions
- Maintain computer, telephone and other equipment
- Communicate respectfully and politely with potential customers at all times
ASSEMBLER
PRODUCT QUEST
Holly Hill
07.2015 - 01.2016
- Inspect products for any damages
- Verify products have correct codes
- Rotate through different tasks on assembly line.
- Determine if all parts are present.
- Ensure working environment is clean and safe.
- Report errors in product line.
Waitress
El Taco loco
DeLand
01.2015 - 06.2015
- Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Collect payments from customers.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Take orders from patrons for food or beverages.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
- Prepare checks that itemize and total meal costs and sales taxes.
- Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
Housekeeper
Hilton Garden Inn
Daytona Beach
06.2013 - 08.2013
- Clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms
- Organize work schedule from the room status list, arrivals and departures
- Distribute linen, towels and room supplies using wheeled carts or by hand
- Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar
- Replace dirty linens with clean items
- Inspect and turn mattresses regularly
- Check all appliances in rooms are in working order
- Realign furniture and amenities according to prescribed layout
- Respond to guest queries and requests
- Deliver any requested housekeeping items to guest rooms
- Remove room service items
- Organize and restock cart at the end of the shift
- Ensure confidentiality and security of guest rooms
Education
MEDICAL BILLING AND CODING SPECIALIST -
FLORIDA TECHNICAL COLLEGE
Deland, FL01.2017
Skills
- Bilingual
- Attention to detail
- Data entry accuracy
- Reliable
- Determined
- Fast learner
Certification
Certified Professional Coder, AAPC, #
Timeline
MEMBER SERVICE
CONDUENT
12.2024 - Current
Customer Service Rep
FOUNDEVER
02.2024 - 07.2024
FSA
AMSCOT FINANCIAL SERVICES
05.2023 - 10.2023
MACHINE OPERATOR
CARDINAL HEALTH
08.2022 - 04.2023
BILLING/ACCOUNTS PAYABLE
CWI MAINTENANCE
07.2016 - 08.2022
MARKETING
TELAFFECTS
04.2016 - 07.2016
ASSEMBLER
PRODUCT QUEST
07.2015 - 01.2016
Waitress
El Taco loco
01.2015 - 06.2015
Housekeeper
Hilton Garden Inn
06.2013 - 08.2013
MEDICAL BILLING AND CODING SPECIALIST -
FLORIDA TECHNICAL COLLEGE