Jasmine Lott
Spanish Fork,UT
Summary
Driven by a results-focused approach, I excelled in customer service and multitasking across roles at Texas Roadhouse and Old Navy, enhancing guest satisfaction and operational efficiency. Leveraging exceptional communication and time management skills, I significantly contributed to team efforts in improving service standards and sales performance, demonstrating a consistent commitment to excellence and process optimization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess/Table Busser
Texas Roadhouse
04.2024 - 07.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
- Opened and closed seating sections according to volume of guests.
Sales Associate
Old Navy, Gap
01.2022 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Cherry Sorter
Payson Fruit Growers
08.2021 - 08.2021
- Temporary Work.
- Increased efficiency in cherry sorting tasks by maintaining a clean and organized work environment.
- Efficiently redirected overflow cherries to appropriate channels, ensuring minimal fruit wastage and maximum utilization.
- Optimized storage conditions for sorted cherries based on seasonality variations, preparing shipments according to client specifications.
- Continually sought opportunities for process improvement within the cherry sorting operation, proactively making suggestions for enhancing efficiency and product quality.
- Reduced waste by identifying salvageable cherries for secondary processing or repurposing.
- Supported quality assurance efforts by effectively communicating any deviations from established standards to supervisors for timely corrective action.
Education
Bachelor of Film And Television - Filmmaking
Sarah Lawrence College
Bronxville, NY05.2028
High School Diploma -
Maple Mountain High School
Spanish Fork, UT05.2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Detail Oriented
- Customer service expertise
- Exceptional communication
- Payment Processing
- Complaint Handling
- Hospitality service expertise
- Time Management
Certification
- Food Handler's Permit in Utah
- ASL Seal of Biliteracy
Languages
American Sign Language
Professional Working
Timeline
Hostess/Table Busser
Texas Roadhouse
04.2024 - 07.2024
Sales Associate
Old Navy, Gap
01.2022 - 11.2023
Cherry Sorter
Payson Fruit Growers
08.2021 - 08.2021
Bachelor of Film And Television - Filmmaking
Sarah Lawrence College
High School Diploma -
Maple Mountain High School