SHADEYA LUDVIG
Orlando,USA
Summary
Dynamic hospitality professional with a proven track record in guest services and event coordination, dedicated to delivering exceptional customer experiences. Recognized for a strong work ethic, adaptability, and the ability to thrive in fast-paced environments while quickly mastering new skills. Passionate about fostering connections with diverse individuals and enhancing customer satisfaction through effective communication and teamwork. Highly organized and committed to meeting the evolving needs of clients, ensuring every interaction is memorable and impactful.
Overview
5
5
years of professional experience
Work History
Hostess/Table Busser
Longhorn Steakhouse
Orlando, FL
01.2025 - Current
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Verified reservations and wait times with customers.
- Cleaned and restocked counter areas, replenished cash drawers, and checked server supplies to ensure smooth operations.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Guided patrons to designated lounges and waiting areas to ensure a smooth flow of guests.
- Inspected dining and serving areas for cleanliness and proper setup to maintain high standards.
- Stocked server areas with supplies before, during and after shifts.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
Restaurant Team Member
McDonald's Restaurant
Orlando, FL
11.2023 - 01.2025
- Prepared food items such as salads, sandwiches, and desserts.
- Collected payments from customers at the register., made change and counted out register at the end of shift.
- Assisted at drive-thru window by swiftly handling cash and credit card Transactions.
- Delivered exceptional customer service during high-volume shifts, ensuring a positive dining experience.
- Showcased comprehensive knowledge of menu items, enhancing customer engagement and satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Busser and Server
Cruz Bay Landing
Saint Thomas, Virgin Island
01.2023 - 08.2023
- Stocked supplies, set up for service, and performed cleaning duties to support servers.
- Assisted other bussers and waitstaff during peak service hours.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Provided assistance to other bussers or waitstaff when needed.
- Greeted customers and answered questions about menu items.
- Bussed and reset tables efficiently after each dining session at restaurant. in an orderly fashion.
Coffee Shop Worker
Coffee Roaster and Tea Merchants
Saint Thomas, Virgin Island
06.2023 - 07.2023
- Assisted with summer enrichment programs for students.
- Processed customer transactions using cash registers and credit card machines, ensuring accuracy and efficiency.
- Ordered food items from vendors.
- Operated cash registers and credit card machines for transactions.
- Utilized POS system to receive and process customer payments.
- Ordered food items from vendors as needed.
- Recorded daily sales figures, providing insights for management reporting and inventory planning.
- Tracked daily sales figures for reporting purposes.
Office Clerk
Legislature Office
Saint Thomas, Virgin Island
06.2022 - 08.2022
- Greeted customers and answered inquiries to ensure positive experiences and efficient service.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Operated office equipment including printers, copiers, and fax machines to support daily operations.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Utilized POS system to receive and process customer payments.
- Answered telephones and directed calls to appropriate personnel, ensuring effective communication.
- Assisted in organizing summer job program for local youth with the Senators.
Office Clerk
Legislature Office
Saint Thomas, Virgin Island
05.2021 - 08.2021
- Worked in summer hospitality program, assisting with various tasks.
- Informed housekeeping staff of vacated rooms to expedite cleaning process.
- Managed incoming calls and inquiries, ensuring accurate information flow and effective communication.
- Answered phones, responded to inquiries, and took messages.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Maintained accurate records of room availability and guest accounts using manual and computer systems.
Education
Highschool Diploma -
Colonial High School
Orlando, FL06-2024
Skills
- Automated telephone systems
- Credit and cash payments
- File management
- Microsoft office
- Cash handling
- Listening skills
- Front office support
- Hospitality service expertise
- Hospitality services
- Customer service
- Fast learner
- Ability to handle obstacles
- Working skills in restaurant or deli field
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Detail-oriented
- Payment processing
- Reservation coordination
- Customer-oriented
Timeline
Hostess/Table Busser
Longhorn Steakhouse
01.2025 - Current
Restaurant Team Member
McDonald's Restaurant
11.2023 - 01.2025
Coffee Shop Worker
Coffee Roaster and Tea Merchants
06.2023 - 07.2023
Busser and Server
Cruz Bay Landing
01.2023 - 08.2023
Office Clerk
Legislature Office
06.2022 - 08.2022
Office Clerk
Legislature Office
05.2021 - 08.2021
Highschool Diploma -
Colonial High School