Jasmine Machado
Kissimmee
Summary
Dynamic and results-oriented security and guest services professional with extensive experience at Walt Disney World. Demonstrated success in emergency response coordination and staff leadership, leading to a 20% decrease in traffic violations as a Deputy Sheriff. Proficient in Microsoft Office, with strong relationship-building skills and a proven track record of enhancing safety and guest satisfaction. Committed to leveraging years of experience to excel in a challenging new role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Host
Walt Disney World
02.2024 - Current
- To protect the magic and ensure the safety of all Guests and Cast Members by utilizing the 5 Keys
- Worked in multiple Core teams including Board of Directors and Project Zurich
- Complete all required reports, in a concise and accurate manner utilizing Report Management System and online confidential reports when required
- Provided concise and clear details of all incidents and medical emergencies to our management team and communications center
Park Arrivals
Walt Disney World Merchandise
01.2023 - 02.2024
- Assist in guest arrivals to Magic Kingdom
- Handle Scooter/Wheelchair rentals, and guest concerns
- Focus was on guest experience and doing my best to set them up for a great day inside the park
Server/Bartender
Rainforest Café
Animal Kingdom
06.2022 - 01.2023
- Serving and bartending
- Responsibilities included open and closing of dining and bar areas
- Focus on guest experience and adhering to company standards
Store Manager
Starbucks
09.2019 - 07.2021
- Supervised and coordinated café activities and directed staff to provide quick and courteous service
- Trained incoming staff and provided further training when requested
- Opening and closing of café, including inventory and cash management
Deputy Sheriff
Polk County IA Sheriff’s Department
Polk County
05.2017 - 09.2019
- Enforced state laws to maintain public safety and order, responded to emergencies, conducted investigations, and apprehended subjects
- Collaborated with local law enforcement agencies and participated in community outreach programs
- Conducted over 100 traffic stops per month, resulting in a 20% decrease in traffic violations
- Investigated and solved 10 major cases, leading to the arrest of multiple dangerous individuals
- Received multiple commendations for outstanding performance and dedication to public service
Education
Bachelor - CRIMINAL JUSTICE and interdisciplinary studies
Iowa State University
03-2012
Skills
- GEMS
- Microsoft Office/Teams
- Excellent ability to prioritize
- Staff leadership
- Conflict Resolution
- Professional and personable
- Emergency response coordination
- Threat assessment
- Patrol procedures
- Public safety awareness
- Visitor screening
- Criminal law understanding
- Physical combat trained
- Dispatch
- Emergency management
- Event security
- Relationship building and management
- Radio communication
- Verbal and written communication
- Criminal investigations
Certification
- Class D security License
- AED/CPR certified
Accomplishments
- Disney Trainer in both merchandise and security
- Screening Foreman
- Board of Directors Core Team 2024
- Project Zurich Core Team 2024
- Hurricane Ride Out 2024
References
References available upon request.
Timeline
Security Host
Walt Disney World
02.2024 - Current
Park Arrivals
Walt Disney World Merchandise
01.2023 - 02.2024
Server/Bartender
Rainforest Café
06.2022 - 01.2023
Store Manager
Starbucks
09.2019 - 07.2021
Deputy Sheriff
Polk County IA Sheriff’s Department
05.2017 - 09.2019
Bachelor - CRIMINAL JUSTICE and interdisciplinary studies
Iowa State University