Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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Jasmine Machado

Jasmine Machado

Kissimmee

Summary

Dynamic and results-oriented security and guest services professional with extensive experience at Walt Disney World. Demonstrated success in emergency response coordination and staff leadership, leading to a 20% decrease in traffic violations as a Deputy Sheriff. Proficient in Microsoft Office, with strong relationship-building skills and a proven track record of enhancing safety and guest satisfaction. Committed to leveraging years of experience to excel in a challenging new role.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Security Host

Walt Disney World
02.2024 - Current
  • To protect the magic and ensure the safety of all Guests and Cast Members by utilizing the 5 Keys
  • Worked in multiple Core teams including Board of Directors and Project Zurich
  • Complete all required reports, in a concise and accurate manner utilizing Report Management System and online confidential reports when required
  • Provided concise and clear details of all incidents and medical emergencies to our management team and communications center

Park Arrivals

Walt Disney World Merchandise
01.2023 - 02.2024
  • Assist in guest arrivals to Magic Kingdom
  • Handle Scooter/Wheelchair rentals, and guest concerns
  • Focus was on guest experience and doing my best to set them up for a great day inside the park

Server/Bartender

Rainforest Café
Animal Kingdom
06.2022 - 01.2023
  • Serving and bartending
  • Responsibilities included open and closing of dining and bar areas
  • Focus on guest experience and adhering to company standards

Store Manager

Starbucks
09.2019 - 07.2021
  • Supervised and coordinated café activities and directed staff to provide quick and courteous service
  • Trained incoming staff and provided further training when requested
  • Opening and closing of café, including inventory and cash management

Deputy Sheriff

Polk County IA Sheriff’s Department
Polk County
05.2017 - 09.2019
  • Enforced state laws to maintain public safety and order, responded to emergencies, conducted investigations, and apprehended subjects
  • Collaborated with local law enforcement agencies and participated in community outreach programs
  • Conducted over 100 traffic stops per month, resulting in a 20% decrease in traffic violations
  • Investigated and solved 10 major cases, leading to the arrest of multiple dangerous individuals
  • Received multiple commendations for outstanding performance and dedication to public service

Education

Bachelor - CRIMINAL JUSTICE and interdisciplinary studies

Iowa State University
03-2012

Skills

  • GEMS
  • Microsoft Office/Teams
  • Excellent ability to prioritize
  • Staff leadership
  • Conflict Resolution
  • Professional and personable
  • Emergency response coordination
  • Threat assessment
  • Patrol procedures
  • Public safety awareness
  • Visitor screening
  • Criminal law understanding
  • Physical combat trained
  • Dispatch
  • Emergency management
  • Event security
  • Relationship building and management
  • Radio communication
  • Verbal and written communication
  • Criminal investigations

Certification

  • Class D security License
  • AED/CPR certified

Accomplishments

  • Disney Trainer in both merchandise and security
  • Screening Foreman
  • Board of Directors Core Team 2024
  • Project Zurich Core Team 2024
  • Hurricane Ride Out 2024

References

References available upon request.

Timeline

Security Host

Walt Disney World
02.2024 - Current

Park Arrivals

Walt Disney World Merchandise
01.2023 - 02.2024

Server/Bartender

Rainforest Café
06.2022 - 01.2023

Store Manager

Starbucks
09.2019 - 07.2021

Deputy Sheriff

Polk County IA Sheriff’s Department
05.2017 - 09.2019

Bachelor - CRIMINAL JUSTICE and interdisciplinary studies

Iowa State University
Jasmine Machado