Jasmine Mack-Anderson
Oakwood,GA
Summary
Strategic and results-driven leader with extensive experience in global client engagement, operations, and supply chain coordination. Proven track record of driving revenue growth, improving operational efficiency, and strengthening customer relationships across complex, multi-region environments. Skilled in process optimization, cross-functional leadership, and executive-level reporting to support business performance and customer satisfaction.
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
16
16
years of professional experience
Work History
Director of Global Client Engagement
Global Resources International (GRI) / Alleset
Flowery Branch, GA
09.2022 - Current
- Lead global client engagement operations across multiple regions, ensuring alignment between customer demand, production, and logistics
- Drive customer satisfaction and retention through proactive communication, issue resolution, and relationship management
- Oversee order management lifecycle, ensuring accuracy, timeliness, and alignment with client expectations
- Collaborate cross-functionally with supply chain, warehouse, and planning teams to maintain inventory integrity and meet demand requirements
- Supervise daily operations and sales support functions to maximize revenue and operational efficiency
- Develop and mentor team members, driving performance improvement and organizational growth
- Analyze sales and operational data to identify gaps, improve processes, and increase profitability
- Ensure compliance with 3PL operating procedures and company policies
- Facilitated stakeholder meetings to align project objectives with client expectations and operational capabilities.
- Executed regular performance reviews to assess team effectiveness and identify areas for skill enhancement.
Project Manager
Benson Integrated Marketing Solutions
Alpharetta, GA
07.2021 - 09.2022
- Led end-to-end project execution, including planning, cost management, and performance tracking
- Streamlined operational processes to improve efficiency and reduce redundancies
- Managed cross-functional teams, vendors, and contractors to meet project goals and deadlines
- Developed project plans and adjusted strategies to align with organizational objectives
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Project Manager
GF Health Products
Atlanta, GA
10.2019 - 07.2021
- Defined project scope, timelines, and deliverables while managing resources and team performance
- Tracked progress, managed risks, and implemented changes to ensure successful project outcomes
- Led quality assurance initiatives and resolved project-related issues and discrepancies
- Reported on project performance and outcomes to stakeholders
- Facilitated project kickoff meetings to establish clear objectives and align team expectations.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Operations Supervisor
Benson Integrated Marketing Solutions
Alpharetta, GA
01.2017 - 10.2019
- Managed customer service operations, improving response times and customer satisfaction
- Oversaw order fulfillment, purchasing, and shipment coordination to ensure on-time delivery
- Trained and developed customer service teams, enhancing performance and engagement
- Resolved escalated customer issues and maintained strong client relationships
Vendor Client Purchasing Coordinator
Benson Integrated Marketing Solutions
12.2015 - 01.2017
- Managed purchasing and order fulfillment processes, ensuring accuracy and efficiency
- Coordinated with vendors and internal teams to support marketing and production initiatives
- Delivered high-quality customer service and maintained strong vendor relationships
- Demonstrated leadership skills in managing projects from concept to completion.
General Store Manager
Abercrombie & Fitch
Birmingham, Al
04.2010 - 11.2015
- Led store operations including staffing, training, budgeting, and performance management
- Drove sales performance through customer engagement and operational excellence
- Managed inventory, supply ordering, and financial performance
- Developed and mentored team members to achieve business objectives
- Implemented loss prevention strategies to minimize shrinkage while maintaining store safety.
- Conducted regular inventory audits to ensure product availability and reduce stock discrepancies.
Education
Bachelor of Science - Psychology & Gerontology
William Carey University
Hattiesburg, MS05.2012
Bachelor of Arts - Business Administration
University of Mississippi
Oxford, MS05.2008
Skills
- Microsoft Excel
- Microsoft Office Suite
- Project Management Tools
- Order Management Systems
- Logistics & Fulfillment Platforms
Timeline
Director of Global Client Engagement
Global Resources International (GRI) / Alleset
09.2022 - Current
Project Manager
Benson Integrated Marketing Solutions
07.2021 - 09.2022
Project Manager
GF Health Products
10.2019 - 07.2021
Operations Supervisor
Benson Integrated Marketing Solutions
01.2017 - 10.2019
Vendor Client Purchasing Coordinator
Benson Integrated Marketing Solutions
12.2015 - 01.2017
General Store Manager
Abercrombie & Fitch
04.2010 - 11.2015
Bachelor of Science - Psychology & Gerontology
William Carey University
Bachelor of Arts - Business Administration
University of Mississippi
CORE COMPETENCIES
- Global Client Engagement & Account Management
- Supply Chain & Order Management
- Process Optimization & SOP Development
- Cross-Functional Leadership (Ops, Finance, WH, Planning)
- Customer Experience & Escalation Management
- Demand Planning & Inventory Alignment
- Project & Program Management
- Data Analysis, Reporting & Performance Metrics
KEY ACHIEVEMENTS
- Improved operational efficiency and customer satisfaction through process optimization and team leadership
- Successfully led cross-functional initiatives aligning supply chain operations with customer demand
- Increased revenue performance by enhancing service delivery and auditing sales processes