JASMINE MACK
Oakwood ,GA
Summary
Dynamic and results-driven Project Manager with over three years of experience leading cross-functional teams to streamline processes and ensure seamless project delivery. Proven track record in managing customer relationships, coordinating complex projects, and delivering exceptional service and support. Expertise in data-driven decision-making and process improvements aligns stakeholder needs with organizational goals, particularly within healthcare systems. Strong communication skills enhance team motivation and facilitate effective handling of complex customer interactions, ensuring projects are completed on time and within scope.
Overview
9
9
years of professional experience
Work History
Global Client Engagement Manager
Global Resource International
09.2022 - Current
- Led customer relationship management initiatives, consistently meeting and surpassing client expectations across projects.
- Coordinated cross-functional teams including sales, engineering, and data integrations to facilitate seamless project execution.
- Utilized dashboards and presentations to keep clients informed of project progress.
- Monitor deliverables to maintain project schedule.
- Collaborated with sales and engineering teams to address customer issues.
- Streamlined client interaction processes to boost operational efficiency.
Project Manager
Benson Integrated Marketing Solutions
07.2021 - 09.2022
- Directed various projects from start to finish, maintaining adherence to scope, budget, and schedule.
- Coordinated with vendors and external partners to ensure project deliverables satisfied client requirements.
- Managed and sustained project documentation, ensuring stakeholders received schedules, resource plans, and progress reports.
- Facilitated improved communication and streamlined workflows.
- Communicated status updates and performance reports to senior management, maintaining alignment with business objectives.
Project Manager
GF Health Products
10.2019 - 07.2021
- Directed cross-functional teams to establish project scope, objectives, and deliverables.
- Facilitated communication between coding, engineering, and sales teams to meet client expectations.
- Maintained project trajectory by resolving issues and providing status updates.
- Collaborated with customers to pinpoint issues and suggest effective solutions.
- Established lasting vendor connections and secured punctual delivery of resources.
Order Processing Supervisor
Benson Integrated Marketing Solutions
01.2017 - 10.2019
- Directed team in managing client interactions effectively.
- Streamlined product delivery by working with internal and external partners.
- Maintained transparency in client-company interactions.
- Identified inefficiencies and executed corrective measures to boost customer satisfaction.
Education
Bachelor of Science - Psychology
William Carey University
Hattiesburg, MS02.2012
Bachelor of Arts - General Studies - Business Concentration
University of Mississippi
Oxford, MS05.2009
Skills
- Planning, coordination, risk management, and progress tracking
- Excellent written and verbal communication skills, including report generation
- Motivating and managing teams, cross-functional collaboration, problem-solving
- Identifying inefficiencies and implementing corrective actions to optimize workflows
- Building and maintaining strong relationships with clients and vendors to ensure high levels of satisfaction
- Data analysis and reporting, including project status, results summaries, and customer presentations
- Advanced (Pivot Tables, VLOOKUP, Data Analysis)
- Basic knowledge, comfortable with query writing and data extraction
- Project management software Microsoft Office Suite (Word, Excel, PowerPoint)
- Healthcare Systems: Familiar with EHR, medical coding, payment models, and healthcare data formats
Additional skills
- Strong curiosity and data analysis skills with a focus on identifying trends and actionable insights across multiple data sources.
- Highly detail-oriented, self-starter with a proven ability to manage multiple projects and prioritize tasks in a fast-paced environment.
- Demonstrated success in creating and delivering engaging presentations to diverse audiences, including C-level executives and clients.
- Highly collaborative with a strong bias for action, fostering effective teamwork in a relaxed yet fast-paced environment.
Timeline
Global Client Engagement Manager
Global Resource International
09.2022 - Current
Project Manager
Benson Integrated Marketing Solutions
07.2021 - 09.2022
Project Manager
GF Health Products
10.2019 - 07.2021
Order Processing Supervisor
Benson Integrated Marketing Solutions
01.2017 - 10.2019
Bachelor of Science - Psychology
William Carey University
Bachelor of Arts - General Studies - Business Concentration
University of Mississippi
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