Jasmine Maldonado
Houston,TX
Summary
Highly-motivated to take on new challenges and learn new things. Strong worth ethic, adaptability and exceptional interpersonal skills. I've worked in costumer service for 3 years and developed great people skills and the ability to manage stressful situation while staying calm.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Darden Restaurants Inc
Houston, Texas
03.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- upselling menu items by recommending popular or new items and daily specials.
- decreased complaint escalations by demonstrating conflict resolutions and people management skills
- Performed opening and closing duties such as setting up the dining area and restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests for satisfaction.
- Displayed knowledge about restaurant's menu and products.
Cashier
TJX Companies
Houston, TX
10.2023 - 12.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Organized merchandise in the store for easy access by customers.
- Assisted customers in locating items within the store.
- Stocked shelves and maintained product displays.
- Maintained a clean and organized work area throughout the shift.
Host
Landry's Corporation - Saltgrass Steakhouse
Houston, TX
01.2024 - 03.2024
- Took reservations over phone and in person.
- Greeted guests upon arrival and provided them with menus.
- Managed incoming calls during busy shifts.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
Education
High School Diploma -
Aldine High School
Houston, TX06-2023
Skills
- strong communicating skills
- good conflict skills
- sales experience
- good critical thinking skills
- organization
- bilingual
- fast learner
- team building skills
- time management skills
- action oriented
Languages
English
Professional
Spanish
Professional
Certification
- Hotel and Lodging Educational Institute Certification
Timeline
Host
Landry's Corporation - Saltgrass Steakhouse
01.2024 - 03.2024
Cashier
TJX Companies
10.2023 - 12.2024
Server
Darden Restaurants Inc
03.2023 - Current
High School Diploma -
Aldine High School