Rashada Coleman
Jackson,MS
Summary
Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities. Motivated team player who is enthusiastic about helping others meet and exceed company targets with compassionate leadership.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
Jackson, MS
10.2021 - Current
- Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
- Collaborated with medical professionals to provide patient care services in a timely manner.
- Monitored inventory levels to ensure adequate supplies are available at all times.
- Assisted pharmacists in providing medication information or advice to customers or health care providers.
- Implemented strategies to increase customer satisfaction and loyalty through improved service delivery processes.
- Ensured that all pharmacy staff members were trained on proper medication handling practices.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
Pharmacy Technician
Walgreens
Richland, MS
03.2019 - Current
- Communicated with insurance companies for billing purposes.
- Communicated extensively with patients to provide assistance, support and instructions.
- Entered and processed prescriptions into internal system.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Closely inspected medications to determine accuracy of identities, strengths and purities.
- Calculated dosage, filled prescriptions and prepared prescription labels.
- Ordered medicines daily to comply with demands and needs.
- Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
- Established and updated patient profiles, including lists of medications and insurance details.
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
- Compiled customer demographic, allergy and medical history background.
Shift Manager
Walgreens
Jackson, MS
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Increased customer base and market share by promoting products.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Cross-trained in every store role to maximize operational knowledge.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality and delivery schedules.
- Reviewed employee performance and delivered constructive feedback to improve weaknesses.
- Assisted with purchases, locating items and signing up for rewards programs.
- Operated cash register, collected payments and provided accurate change.
- Inspected items for damage and obtained replacements for customers.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Helped customers find specific products, answered questions and offered product advice.
Education
Bachelor of Science - Health Care Administration
Jackson State University
Jackson, MS04.2018
Associate of Arts - General Studies
Hinds Community College
Raymond, MS05.2012
Skills
- Pharmacy operations
- Drug inventory control
- Labeling prescriptions
- Problem-solving skills
- Cash Handling Accuracy
- Flexible scheduling
- Customer Service Experience
- Strong Communicating Skills
- Inventory Control Procedures
- Effective Team Player
- Team Supervision
Certification
- Certified Pharmacy Technician (CPhT)
- APhA Immunization Certified
- CPR certified
Timeline
Pharmacy Operations Manager
Walgreens
10.2021 - Current
Pharmacy Technician
Walgreens
03.2019 - Current
Shift Manager
Walgreens
Bachelor of Science - Health Care Administration
Jackson State University
Associate of Arts - General Studies
Hinds Community College
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