Katherine Deras Menjivar
Rosenberg ,TX
Summary
Results-driven Pharmacy Operations Manager with expertise in workflow optimization, regulatory compliance, and team building. Proven track record in enhancing patient care services and minimizing medication errors.
Dynamic pharmacy management professional skilled in regulatory compliance, quality assurance, and staff training. Successfully implemented strategic initiatives that improved operational efficiency and patient satisfaction, fostering a culture of continuous improvement.
Accomplished Pharmacy Operations Manager experienced in patient counseling and medication management. Known for developing policies that enhance patient safety and optimize pharmacy operations, committed to delivering high-quality healthcare outcomes.
Pharmacy operations expert with deep knowledge in optimizing pharmacy workflows and ensuring regulatory compliance. Proven ability to lead teams effectively, fostering collaborative environment that adapts to changing needs. Strong focus on operational efficiency, inventory management, and customer service excellence. Known for strategic thinking, problem-solving skills, and results-driven approach.
Experienced with pharmacy operations management, ensuring efficient workflow and patient safety. Utilizes strategic planning to optimize inventory and regulatory compliance. Track record of leading collaborative teams and adapting to dynamic healthcare environments.
Pharmacy operations professional known for high standards and focus on results. Experienced in managing pharmacy workflows, improving patient safety, and optimizing inventory. Valued for team collaboration and adaptability to changing needs. Skilled in regulatory compliance and process optimization, with reliable and flexible approach to achieving goals.
Knowledgeable with solid background in pharmacy operations management. Expertise in streamlining workflows, enhancing patient safety, and optimizing inventory systems. Proven ability to lead teams and foster collaborative environment while maintaining regulatory compliance.
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in Texas.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
3316 Avenue H Rosenberg TX 77471
08.2024 - 02.2026
- Oversaw daily pharmacy operations, ensuring compliance with regulatory standards and company policies.
- Managed inventory control processes, optimizing stock levels and minimizing waste.
- Led training programs for staff on pharmacy technology and customer service protocols.
- Implemented workflow improvements that enhanced efficiency in prescription processing.
- Coordinated cross-functional teams to streamline communication between pharmacy and healthcare providers.
- Analyzed operational metrics to identify areas for performance enhancement and cost reduction.
- Developed strategic initiatives that improved patient care services within the pharmacy setting.
- Mentored junior staff, fostering professional growth and enhancing team productivity.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.
- Implemented patient education initiatives to increase awareness about medication usage, potential side effects, and proper dosage guidelines.
- Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
- Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
- Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Built and maintained a culture of safety among staff by conducting regular safety training sessions and implementing necessary safety protocols.
- Facilitated seamless transitions between shifts by creating comprehensive handoff procedures, ensuring efficiency and consistency in pharmacy operations.
- Spearheaded process improvements in medication storage areas for better organization, increased efficiency in locating medications thus reducing delays in prescription filling time.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
- Collaborated with healthcare providers to optimize patient care and improve medication adherence rates through targeted interventions.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Developed policies and procedures for effective pharmacy management.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Sr Pharmacy Technician
Walgreens
17330 W Grand Pkwy S Sugarland TX 77479
02.2019 - 08.2024
- Supervised medication dispensing processes to ensure compliance with regulatory standards.
- Trained and mentored junior pharmacy technicians in operational procedures and customer service excellence.
- Implemented workflow enhancements to optimize prescription filling efficiency and reduce wait times.
- Collaborated with pharmacists to manage inventory levels, ensuring availability of essential medications.
- Conducted medication therapy management consultations to improve patient adherence and outcomes.
- Facilitated communication between healthcare providers and patients regarding medication instructions and side effects.
- Analyzed prescription data for trends, recommending adjustments to inventory based on demand forecasts.
- Led quality assurance initiatives, enhancing accuracy in medication preparation and reducing errors in dispensing.
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Streamlined pharmacy operations by implementing efficient inventory management processes.
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
- Reduced medication errors by meticulously verifying prescription information and conducting thorough drug interaction checks.
- Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
- Assisted in maintaining adequate stock levels of medications through effective purchasing practices considering demand fluctuation or potential shortages.
- Improved patient safety by ensuring accurate medication dispensing and proper dosage calculations.
- Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
- Conducted regular audits of controlled substances inventory, ensuring proper storage and documentation as per regulatory requirements.
- Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.
- Increased patient convenience by efficiently managing the online prescription refill system, reducing wait times for pickups.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured, and compounded medications following standard procedures.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Coordinated with retail staff to facilitate seamless medication pickup processes, further enhancing the overall pharmacy experience for customers.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
High School Diploma -
B F Terry High School
Rosenberg, TX05-2016
Skills
- Prescription verification
- Medication dispensing
- Patient counseling
- Workflow optimization
- Pharmacy management
- Direct patient care
- Drug utilization review
- Patient safety
- Drug safety
- Training and mentoring
- Patient education and counseling
- Professional ethics
- Team building
- Operations management
- Care monitoring
- Staff management
- Insurance billing
- Staff training
- Employee management
- Inventory control
- Quality assurance
- Personnel management
- Medicare and medicaid process
- Drug inventory management
- Policy enforcement
- Purchasing management
- Inventory and restocking
- Performance metrics
- FDA drug safety guidelines
- Regulatory compliance
- Regulatory requirements
- Pharmacy operations management
- Quality assurance controls
- Procedure development
- Budget administration
- Immunizations
- Wellness services
- Loss prevention management
- Medication storage
- Medication ordering
- Pharmacy operations
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking
- Multitasking Abilities
- Excellent communication
- HIPAA guidelines
- Relationship building
- Certified in CPR/AED
- Patient education
- Patient care assessment
- Staff supervision
Certification
- Certified Pharmacy Technician, Walgreens - seven years.
Languages
English
Full Professional
Timeline
Pharmacy Operations Manager
Walgreens
08.2024 - 02.2026
Sr Pharmacy Technician
Walgreens
02.2019 - 08.2024
High School Diploma -
B F Terry High School