Brett Swanson
Oklahoma City
Summary
Skilled Pharmacy Operations Manager with a broad background in managing day-to-day pharmacy operations, improving workflow efficiency and ensuring regulatory compliance. Strong focus on patient services and team leadership, consistently driving high standards for quality care. Demonstrated capability of implementing process improvements that enhance productivity and reduce costs, contributing to overall business growth and profitability.
Results-driven Pharmacy Operations Manager known for high productivity and efficiently completing tasks. Skilled in inventory management, regulatory compliance, and workflow optimization. Excel at leadership, problem-solving, and communication, ensuring smooth pharmacy operations and quality patient care. Strive for continuous improvement in all areas of pharmacy practice.
Lead and direct pharmacy operations to protect patients and meet operational targets. Proficient in managing support staff, overseeing inventories and working with patients to provide top-notch support. Well-organized, efficient, and diligent about preventing errors.
Competent professional experienced in working with individuals and healthcare staff to help treat symptoms and resolve medical concerns. Well-versed in proper dosage, timing, and storage requirements to maintain medication efficacy. Communicate effectively with immigrant populations by using basic linguistic skills.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
Edmond
03.2025 - Current
- Managed daily pharmacy operations and ensured compliance with regulations.
- Oversaw inventory management and optimized medication stock levels.
- Trained staff on pharmacy policies and customer service protocols.
- Implemented safety procedures to maintain a secure work environment.
- Assisted in scheduling staff shifts to meet operational needs.
- Addressed customer inquiries and resolved medication-related issues.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Established quality assurance standards for all aspects of pharmacy operations.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Created reports summarizing key performance metrics related to pharmacy operations.
- Implemented strategies to increase customer satisfaction and loyalty through improved service delivery processes.
- Developed and implemented operational policies and procedures to ensure compliance with applicable laws and regulations.
- Coordinated with insurance companies regarding billing issues or payment disputes.
- Monitored drug inventory levels, identified discrepancies, and took corrective action as needed.
- Conducted periodic audits of all pharmacy operations to verify accuracy and completeness of documentation.
- Ensured that all pharmacy staff members were trained on proper medication handling practices.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Worked closely with store manager to maintain day-to-day operations.
Senior Certified Pharmacy Technician
Walgreens
Oklahoma City
08.2024 - 03.2025
- Processed and filled prescriptions accurately and efficiently for diverse customer needs.
- Maintained inventory levels and ensured stock availability for pharmacy operations.
- Assisted pharmacists in managing medication therapy and patient consultations.
- Operated pharmacy software to manage prescriptions and patient records seamlessly.
- Managed workflow within the pharmacy department while adhering to all state regulations.
- Trained new pharmacy technicians on procedures and customer service protocols.
- Participated in continuing education programs designed to enhance job knowledge.
- Maintained accurate records and inventory of pharmaceuticals, supplies, and equipment.
- Monitored expiration dates on medications in order to maintain product integrity.
- Provided support for pharmacists during drug distribution activities.
- Maintained clean and organized pharmacy shelving and work areas.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Pharmacy Technician
Walgreens
Oklahoma City
02.2024 - 08.2024
- Processed prescriptions accurately and efficiently for diverse customer needs.
- Assisted pharmacists in medication management and inventory control tasks.
- Educated customers on proper medication usage and potential side effects.
- Operated pharmacy software to manage patient records and prescription orders.
- Maintained a clean and organized pharmacy workspace for optimal efficiency.
- Verified medication orders for accuracy before dispensing to customers.
- Handled cash register transactions while ensuring customer satisfaction during checkout.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Interpreted and processed medication orders under supervision of pharmacist.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
Education
Master of Arts - Political Science
Oklahoma State University
Stillwater, OK 08.2009 - 08.2015
Skills
- Inventory management
- Prescription processing
- Regulatory compliance
- Staff training
- Customer service
- Quality assurance
- Workflow optimization
- Data analysis
- Team collaboration
- Time management
- Problem identification
- Attention to detail
- Communication skills
- Medication dispensing
- Prescription verification
Languages
American Sign Language
Native/ Bilingual
German
Native/ Bilingual
Certification
- PTCB Certified
- Oklahoma State Board of Pharmacy Licensed
- Immunizer licensed
References
References available upon request.
Timeline
Pharmacy Operations Manager
Walgreens
03.2025 - Current
Senior Certified Pharmacy Technician
Walgreens
08.2024 - 03.2025
Pharmacy Technician
Walgreens
02.2024 - 08.2024
Master of Arts - Political Science
Oklahoma State University
08.2009 - 08.2015