Melissa Willis
Woodville
Summary
Pharmacy operations professional recognized for maintaining high standards and delivering results, with extensive experience in managing pharmacy workflows, enhancing patient safety, and optimizing inventory systems. Strong team collaboration skills and adaptability to evolving needs ensure seamless operations in dynamic environments. Expertise in regulatory compliance and process optimization, consistently employing a reliable and flexible approach to achieve organizational goals. Additionally, contributes to a small construction company by handling invoicing, preparing estimates, and coordinating the procurement and delivery of materials and tools.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
Huntsville, AL
01.2024 - Current
- Refined inventory management systems to support operational efficiency and ensure precise stock levels.
- Implemented training programs for pharmacy staff to improve operational efficiency and compliance standards.
- Coordinated workflow among pharmacy teams, ensuring timely prescription fulfillment and customer satisfaction.
- Analyzed performance metrics to identify areas for process improvement and drive strategic initiatives.
- Managed medication dispensing processes to uphold safety compliance and meet regulatory requirements.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Spearheaded process improvements in medication storage areas for better organization, increased efficiency in locating medications thus reducing delays in prescription filling time.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Oversaw daily pharmacy operations, ensuring compliance with regulatory standards and company policies.
- Implemented process improvements to enhance medication dispensing efficiency and accuracy.
- Developed strategic initiatives to optimize inventory management, reducing waste and improving supply chain efficiency.
Owner/operator
Self-employed
Woodville, AL
09.2021 - Current
- Managed inventory systems to ensure accurate stock levels and timely replenishment.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Assembled products according to changing daily work orders and specific customer needs.
Certified Nursing Assistant
Home Instead Senior Care
Huntsville, AL
03.2015 - 04.2019
- Worked with patients in their homes with daily tasks.
- Helped to create profiles for patients for caregivers.
- Introduced new caregivers to patients, let caregiver know what each individual patient needed per their profile.
- Provided compassionate personal care, assisting clients with daily living activities.
- Monitored and recorded vital signs, ensuring accurate health assessments.
- Collaborated with healthcare teams to develop individualized care plans for clients.
- Trained and mentored new staff on best practices in patient care and safety protocols.
- Assisted in medication management, ensuring adherence to prescribed regimens.
- Evaluated client progress, adjusting care strategies based on individual needs and feedback.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
High school Diploma - High School/Secondary Diplomas and Certificates
Continental Academy
Skills
- Retail
- Computer Literacy
- Certified Nursing Assistant (CNA)
- Payroll Administration
- Operations management
- Documentation and reporting
- Inventory management
- Medication dispensing
- Inventory control
- Drug inventory management
- Inventory and restocking
- Immunizations
Accomplishments
- Supervised team of 5 staff members.
- Earned PTCB certification within 1 year of hire
- Certified in immunizations within 1 year of hire
- was promoted to senior technician within 2 years of hire
- was promoted to Pharmacy operations manager within 2 years of hire
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Operations Manager
Walgreens
01.2024 - Current
Owner/operator
Self-employed
09.2021 - Current
Certified Nursing Assistant
Home Instead Senior Care
03.2015 - 04.2019
High school Diploma - High School/Secondary Diplomas and Certificates
Continental Academy