Melissa Cardona
Pompano Beach,FL
Summary
Pharmacy Operations Manager with extensive expertise in optimizing pharmacy performance and enhancing patient satisfaction. With over 11 years at Walgreens, excels in fostering collaborative team environments and driving service delivery improvements. Adept in team collaboration, insurance billing, and regulatory compliance, committed to advancing patient care in forward-thinking healthcare settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
PHARMACY OPERATIONS MANAGER
Walgreens
Plantation, FL
10.2024 - Current
- Cultivated a team-oriented environment, enhancing staff morale and fostering collaboration among pharmacy personnel.
- Developed training programs for new staff, enhancing their skills and ensuring compliance with pharmacy regulations.
- Fostered a collaborative team environment, significantly boosting staff morale and enhancing overall pharmacy performance.
- Conducted thorough analysis of pharmacy operations, identifying key areas for improvement and driving measurable enhancements in service delivery.
- Conducted in-depth evaluations of service metrics, leading to actionable insights that improved patient satisfaction ratings.
SENIOR CERTIFIED PHARMACY TECHNICIAN (CPHT)
Walgreens
Plantation, FL
07.2013 - 10.2024
- Serve 200+ customers daily, manage prescriptions, phone calls, and insurance billing efficiently.
- Resolve customer issues promptly, ensuring high satisfaction and loyalty.
- Maintain accurate records and compliance with pharmacy regulations.
- Collaborate with healthcare providers to optimize patient care and safety.
- Managed complex insurance billing processes, ensuring accurate claims submission and minimizing errors to optimize reimbursement for the pharmacy.
- Coordinated with healthcare providers to resolve prescription issues, facilitating seamless care delivery and enhancing patient satisfaction.
SHIFT LEAD/RETAIL KEY HOLDER
Swarovski
Sunrise, FL
11.2013 - 11.2014
- Opened and closed store, managed alarm system, and counted cash registers daily, ensuring accuracy and security.
- Managed store operations, including security protocols and cash handling. Supervised staff and conducted training sessions to ensure adherence to company procedures.
- Fostered a team-oriented environment, seamlessly stepping into leadership roles when needed. Facilitated smooth daily operations through effective communication and delegation.
- Streamlined opening and closing processes, enhancing efficiency and accuracy in cash management. Implemented strategies to improve staff performance and customer satisfaction.
Skills
- Leadership
- Time management
- Workflow optimization
- Regulatory compliance
- Customer service
- Immunizations
- Inventory management
- Retail operations
- HIPAA compliance
- Insurance billing
- Staff training
- Pharmacy operations
Certification
- PTCB-February 2018-February 2028
- CPR/AED-December 2024- December 2026
- Certified Immunizer - Aug 2020
LANGUAGES
Spanish
Timeline
PHARMACY OPERATIONS MANAGER
Walgreens
10.2024 - Current
SHIFT LEAD/RETAIL KEY HOLDER
Swarovski
11.2013 - 11.2014
SENIOR CERTIFIED PHARMACY TECHNICIAN (CPHT)
Walgreens
07.2013 - 10.2024