Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Emily Fallon

Becker,MN

Summary

Elevated through ranks at Walgreens, from cashier to Pharmacy Operations Manager, showcasing leadership and inventory control mastery. Achieved significant growth by embracing challenges and optimizing pharmacy operations, demonstrating exceptional collaboration and communication skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens
Maple Grove, MN
09.2023 - Current
  • Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
  • Reviewed invoices from vendors for accuracy prior to payment processing.
  • Monitored drug inventory levels, identified discrepancies, and took corrective action as needed.
  • Coordinated with insurance companies regarding billing issues or payment disputes.
  • Ensured that all pharmacy staff members were trained on proper medication handling practices.

Cashier

Walgreens
Saint Michael, MN
08.2014 - Current
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Certified Pharmacy Technician

Walgreens
Maple Grove, MN
03.2023 - 09.2023

Pharmacy Technician

Walgreens
Maple Grove, MN
03.2021 - 03.2023
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Collaborated with other healthcare professionals to ensure optimal patient care.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Administer vaccinations.

Assistant Store Manager

Walgreens
Maple Grove, MN
08.2019 - 03.2021
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Provided training to new employees on company policies and procedures.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.

Assistant Store Manager Trainee

Walgreens
Monticello, MN
04.2019 - 08.2019
  • I collaborated with the store manager and assistant manager to learn the role thoroughly.
  • I developed and implemented a plan to reduce the number of items out of stock on the sales floor.

Shift Lead

Walgreens
Saint Michael , MN
05.2017 - 04.2019
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Monitored employee performance and provided feedback on areas for improvement.

Designated Hitter

Walgreens
Saint Michael, MN
01.2017 - 05.2017
  • I handled all the responsibilities of a cashier while also providing assistance in the pharmacy.

Education

Bachelor of Science - Accounting

Rasmussen University
Saint Cloud, MN
09-2026

Associate of Science - Health Information Technology

Rasmussen University
Saint Cloud, MN
05-2019

Skills

  • Inventory control
  • Immunizations
  • Insurance billing
  • Workflow optimization
  • Leadership
  • Recordkeeping
  • Patient care, customer service
  • Collaboration
  • Communication
  • Cash-handling, payroll

Accomplishments

  • Deans List

Certification

  • Board Certified Pharmacy Technician
  • Medical Billing & Coding
  • CPR Certified

Timeline

Pharmacy Operations Manager

Walgreens
09.2023 - Current

Certified Pharmacy Technician

Walgreens
03.2023 - 09.2023

Pharmacy Technician

Walgreens
03.2021 - 03.2023

Assistant Store Manager

Walgreens
08.2019 - 03.2021

Assistant Store Manager Trainee

Walgreens
04.2019 - 08.2019

Shift Lead

Walgreens
05.2017 - 04.2019

Designated Hitter

Walgreens
01.2017 - 05.2017

Cashier

Walgreens
08.2014 - Current

Bachelor of Science - Accounting

Rasmussen University

Associate of Science - Health Information Technology

Rasmussen University

Similar Profiles

CREATE PROFILE
Emily Fallon