Sharief Raines
Garland,TX
Summary
Results-driven Pharmacy Operations Manager known for high productivity and efficiently completing tasks. Skilled in inventory management, regulatory compliance, and workflow optimization. Excel at leadership, problem-solving, and communication, ensuring smooth pharmacy operations and quality patient care. Strive for continuous improvement in all areas of pharmacy practice.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
Work History
Pharmacy Operations Manager
Walgreens
Garland, Texas
09.2015 - Current
- Managed medication inventory and ensured proper storage conditions.
- Oversaw pharmacy staff scheduling and coordinated training programs.
- Developed and implemented operational policies to enhance workflow efficiency.
- Collaborated with healthcare providers to optimize patient medication management.
- Ensured compliance with regulatory requirements and safety standards.
- Utilized pharmacy management systems for order processing and tracking medications.
- Conducted regular audits to maintain inventory accuracy and quality control.
- Provided exceptional customer service and addressed patient inquiries promptly.
- Established quality assurance standards for all aspects of pharmacy operations.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Created reports summarizing key performance metrics related to pharmacy operations.
- Negotiated contracts with pharmaceutical manufacturers for supply agreements at competitive prices.
- Assisted pharmacists in providing medication information or advice to customers or health care providers.
- Monitored inventory levels to ensure adequate supplies are available at all times.
- Prepared annual budgets based on projected revenue growth projections.
- Developed and implemented operational policies and procedures to ensure compliance with applicable laws and regulations.
- Analyzed sales data to identify trends in product usage and developed marketing plans accordingly.
- Coordinated with insurance companies regarding billing issues or payment disputes.
- Collaborated with medical professionals to provide patient care services in a timely manner.
- Monitored drug inventory levels, identified discrepancies, and took corrective action as needed.
- Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
- Maintained accurate records of financial transactions related to pharmacy operations.
- Developed relationships with other healthcare providers to facilitate referrals for specialty medications or treatments.
- Oversaw the implementation of new technologies such as electronic prescribing systems.
- Ensured that all pharmacy staff members were trained on proper medication handling practices.
- Conducted periodic audits of all pharmacy operations to verify accuracy and completeness of documentation.
- Implemented strategies to increase customer satisfaction and loyalty through improved service delivery processes.
- Participated in industry conferences or seminars to stay up-to-date on relevant topics.
- Evaluated new products and services to determine their suitability for the pharmacy's offerings.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Worked closely with store manager to maintain day-to-day operations.
- Communicated with patients with compassion while keeping medical information private.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
- Improved organization and supply management policies for medicines and materials.
- Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Managed weekly schedules and requests for leave.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
- Solicited medical history information from patients to provide best and most effective medical advice.
- Secured drugs against theft, loss, or mismanagement by setting and enforcing effective procedures.
- Analyzed prescribing trends to monitor compliance and prevent excessive usage.
- Mitigated regulatory risks by coordinating audits to comply with protocols.
- Administered vaccines to immunize patients against communicable diseases.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Maintained records management system to process personnel information and produce reports.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Recruited, hired and trained new medical and facility staff.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Developed medical programs that promoted community health and research.
- Explained policies, procedures and services to patients.
Lead Manager
McDoanlds
Garland, Texas
05.2013 - 08.2019
- Supervised daily operations and ensured compliance with company standards.
- Trained and mentored staff to enhance service quality and teamwork.
- Managed inventory levels and coordinated supply orders for efficient operations.
- Implemented new procedures to improve customer service and reduce wait times.
- Conducted regular staff meetings to address issues and promote communication.
- Enforced health and safety regulations in the workplace for staff and customers.
- Developed schedules to optimize staffing levels during peak hours.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Responded to customer inquiries and complaints professionally.
- Coached team members on problem solving techniques enabling them to identify root causes quickly.
- Ensured compliance with all applicable laws, regulations and standards related to the role's responsibilities.
- Managed staff by recruiting, selecting, orienting, training and disciplining employees; communicating job expectations; planning, monitoring and appraising job results.
- Prepared weekly schedules to maintain adequate floor coverage.
- Performed basic operations and assisted with cash handling and reporting, price changes, merchandise handling and open and closing duties.
- Evaluated employee performance regularly through feedback sessions.
- Identified opportunities for process improvement within the organization.
- Conducted regular meetings with the team to discuss progress on projects and tasks.
- Collaborated with other teams and departments for successful implementation of initiatives.
- Created detailed project plans and communicated these effectively across multiple departments.
- Assisted with training and development of store associates.
- Analyzed financial data such as budgets, expenditures, sales figures in order to make informed decisions.
- Maintained a working knowledge of current industry trends and developments relevant to the team's area of responsibility.
- Monitored sales productivity, communicated performance to associates and motivated associates to achieve full potential.
- Provided guidance and support for team members in order to enhance their work performance and development.
- Assisted in resolving complex issues or escalated them as appropriate to senior managers.
- Performed research into new technologies that could improve the effectiveness of existing systems.
- Planned, organized and coordinated activities of subordinates to accomplish organizational goals.
- Reviewed daily operational reports from department staff ensuring accuracy of information provided.
- Kept abreast of current sales and presented merchandise in accordance with latest promotions.
- Maintained customer awareness to recognize success and identify areas for improvement.
- Monitored performance of direct reports against established targets.
- Modeled sales expectations by utilizing various techniques and communicating product knowledge to customers.
- Supervised sales associates, reconciled cash receipts and provided additional services for customers.
- Provided technical expertise when needed during client interactions or internal processes.
- Developed strategies for increasing efficiency while minimizing costs associated with resources usage.
- Resolved conflicts between employees while maintaining a positive work environment.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed completed work to verify consistency, quality, and conformance.
Cashier
Walmart
Garland, Texas
12.2014 - 12.2016
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout area for optimal customer experience.
- Managed cash handling procedures in accordance with company policies.
- Collaborated with team members during peak hours to ensure smooth operations.
- Monitored inventory levels at checkout and communicated restock needs promptly.
- Trained new cashiers on register operations and customer service standards.
- Resolved customer complaints respectfully and professionally to enhance satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Unarmed Security Officer
Smith Protective Services
Dallas, TX
03.2013 - 11.2014
- Monitored premises to ensure safety and security for all visitors.
- Conducted regular patrols to detect and prevent suspicious activities.
- Provided assistance during emergencies by following established protocols.
- Collaborated with local law enforcement in case of security breaches.
- Maintained detailed logs of daily activities and incidents reported.
- Enforced company policies and procedures to maintain a secure environment.
- Assisted in training new staff on safety protocols and emergency procedures.
- Responded promptly to alarms and security calls, assessing situations effectively.
- Guarded entrances and exits against unauthorized entry.
- Greeted visitors upon arrival at the facility and directed them accordingly.
- Maintained logs of all security related incidents and wrote detailed reports for management review.
- Observed individuals on foot or in vehicles entering the facility to determine their purpose of visit.
- Monitored CCTV surveillance system footage for suspicious activities.
- Identified security issues, drafted incident reports and contacted law enforcement when needed.
- Enforced rules and regulations in a professional manner while interacting with guests and employees.
- Operated two-way radios for communication with headquarters personnel when necessary.
- Inspected equipment such as fire extinguishers, alarm systems, sprinkler systems, cameras, and locks to ensure proper functioning.
- Verified employee identification cards prior to allowing entry into restricted areas.
- Performed regular patrols of parking lots and garages to identify any potential threats or hazards.
- Adhered strictly to company policies regarding safety protocols and procedures.
- Detected suspicious behavior and prevented illegal activity.
- Provided customer service assistance in resolving conflicts or disputes.
- Investigated reported incidents to protect company assets.
- Inspected buildings periodically for signs of intrusion or damage.
- Managed access control systems such as key cards, alarms, door locks.
- Investigated suspicious activity or incidents according to company guidelines.
- Provided escort services as needed for visitors requiring special attention.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
Education
John Marshal Metropolitan High School
Chicago, ILSkills
- Pharmacy compliance
- Inventory control
- Operational policies
- Staff training
- Customer relationship management
- Schedule optimization
- Performance evaluation
- Data analysis
- Contract negotiation
- Problem solving
- Effective communication
- Team leadership
- Quality assurance
- Conflict resolution
- Pharmacy management
- Pharmacotherapy expertise
- Medication dispensing
- Drug utilization review
- Prescription verification
- Workflow optimization
- Operations management
- Training and mentoring
- Employee management
- Wellness services
- Pharmacy automation
- Incident reporting
- Surveillance monitoring
- Emergency response
- Access control management
- Security protocol enforcement
- Risk assessment
- Loss prevention
- Regulatory compliance
- Safety training
- Customer service
- Attention to detail
- Team collaboration
- Leadership development
- Property patrol
- Crowd control
- Traffic control
Timeline
Pharmacy Operations Manager
Walgreens
09.2015 - Current
Cashier
Walmart
12.2014 - 12.2016
Lead Manager
McDoanlds
05.2013 - 08.2019
Unarmed Security Officer
Smith Protective Services
03.2013 - 11.2014
John Marshal Metropolitan High School