KATHY DANG
KENT
Summary
Accomplished Pharmacy Operations Manager with a proven track record at Prime Pharmacy, enhancing operational efficiency and patient satisfaction. Expert in pharmacy management and cost reduction, achieving a 30% waste decrease. Skilled in staff leadership, fostering team collaboration, and ensuring regulatory compliance. Demonstrates exceptional customer service and proficiency in pharmacy software, driving significant improvements in service quality.
Overview
20
20
years of professional experience
Work History
Pharmacy Operations Manager
Prime Pharmacy
04.2022 - Current
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
Certified I.V. Pharmacy Technician II
MultiCare Health Systems
04.2016 - 04.2022
Lead Certified Pharmacy Technician II
Central Admixture Pharmacy Services
01.2005 - 03.2022
Education
National Certification -
Pharmacy Technician Certificaton Board (PTCB)
03.2014
Certificate of Completion - Pharmacy
Renton Technical College
Renton, WA12.2004
High School Diploma -
Renton High School
Renton, WASkills
- Pharmacy Management: Staff supervision, workflow optimization, operational efficiency
- Cost Management: Waste prevention (reducing waste by 30%), Reverse logistics
- Inventory Control: Ordering, stocking, and managing pharmacy supplies, minimizing waste
- Regulatory Compliance: Knowledge of FDA, DEA, and state regulations, HIPAA compliance
- Customer Service: Help build long term customer relationships, Prescription processing, insurance claims management
- Computer Skills/Technology: MS Word, Email, Ten Key, Proficient in pharmacy management software (eg, Pyxis, EPIC)
- Leadership & Training: Staff training, performance evaluations, team collaboration
- Data Entry & Accuracy: Prescription preparation, labeling, dose calculation, medication compounding
Objective
A highly motivated, detail oriented, and assertive professional seeking a challenging role where I can leverage my candid communication skills, resourceful problem-solving abilities, and strong work ethic to contribute effectively to the success of the team and organization.
Languages
Fluent in English and Vietnamese
References
Upon request
Timeline
Pharmacy Operations Manager
Prime Pharmacy
04.2022 - Current
Certified I.V. Pharmacy Technician II
MultiCare Health Systems
04.2016 - 04.2022
Lead Certified Pharmacy Technician II
Central Admixture Pharmacy Services
01.2005 - 03.2022
National Certification -
Pharmacy Technician Certificaton Board (PTCB)
Certificate of Completion - Pharmacy
Renton Technical College
High School Diploma -
Renton High School
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