Rami Ghafour
Katy
Summary
Skilled Pharmacy Operations Manager with a broad background in managing day-to-day pharmacy operations, improving workflow efficiency and ensuring regulatory compliance. Strong focus on patient services and team leadership, consistently driving high standards for quality care. Demonstrated capability of implementing process improvements that enhance productivity and reduce costs, contributing to overall business growth and profitability.
Results-driven Pharmacy Operations Manager known for high productivity and efficiently completing tasks. Skilled in inventory management, regulatory compliance, and workflow optimization. Excel at leadership, problem-solving, and communication, ensuring smooth pharmacy operations and quality patient care. Strive for continuous improvement in all areas of pharmacy practice.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
Katy
06.2001 - Current
- Managed daily pharmacy operations to ensure compliance with policies and regulations.
- Oversaw inventory control, maintaining optimal stock levels and minimizing waste.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Trained new employees on pharmacy procedures and customer service standards.
- Implemented process improvements to enhance workflow efficiency in the pharmacy.
- Ensured proper handling and storage of medications according to safety guidelines.
- Monitored pharmacy performance metrics to identify areas for operational improvement.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
- Monitored drug inventory levels, identified discrepancies, and took corrective action as needed.
- Monitored inventory levels to ensure adequate supplies are available at all times.
- Developed and implemented operational policies and procedures to ensure compliance with applicable laws and regulations.
- Ensured that all pharmacy staff members were trained on proper medication handling practices.
- Conducted periodic audits of all pharmacy operations to verify accuracy and completeness of documentation.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Worked closely with store manager to maintain day-to-day operations.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Communicated with patients with compassion while keeping medical information private.
- Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Managed weekly schedules and requests for leave.
- Secured drugs against theft, loss, or mismanagement by setting and enforcing effective procedures.
- Administered vaccines to immunize patients against communicable diseases.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Explained policies, procedures and services to patients.
Education
Bachelor of Science - Biology
University of Houston
Houston, TX 01.1994 - 05.1998
Skills
- Inventory management
- Regulatory compliance
- Process improvement
- Medication safety
- Staff training
- Customer service
- Performance monitoring
- Operational policy
- Problem solving
- Team leadership
- Workflow optimization
- Medication dispensing
- FDA drug safety guidelines
- Patient safety
- Wellness services
- Staff management
- Pharmacy operations
- Inventory control
- Insurance billing
- Immunizations
- Medication ordering
- Inventory and restocking
- Medicare and medicaid process
- Training and mentoring
- Drug inventory management
- Medication therapy management
- Operations management
Languages
English
Full Professional
Arabic
Full Professional
Certification
Certified Pharmacy Technician PTCB
Certification number 30121485
Certified with Texas State Board of Pharmacy
Certification number 104822
Timeline
Pharmacy Operations Manager
Walgreens
06.2001 - Current
Bachelor of Science - Biology
University of Houston
01.1994 - 05.1998