Santa Teran
Brownsville,TX
Summary
Results-driven Pharmacy Operations Manager with expertise in optimizing pharmacy workflows and ensuring regulatory compliance. Committed to enhancing patient services and leading teams to achieve high-quality care standards. Proven track record in implementing process improvements that boost productivity and reduce costs, driving business growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
Brownsville, TX
04.2006 - Current
- Managed pharmacy operations to ensure compliance with state regulations and standards.
- Oversaw daily workflow and staffing to optimize efficiency in the pharmacy.
- Coordinated inventory management and ordering processes for pharmaceutical supplies.
- Trained staff on pharmacy policies, procedures, and customer service best practices.
- Implemented process improvements to enhance patient safety and service quality.
- Collaborated with healthcare providers to support patient medication needs effectively.
- Facilitated communication between pharmacy staff and corporate management teams.
- Established quality assurance standards for all aspects of pharmacy operations.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Created reports summarizing key performance metrics related to pharmacy operations.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Monitored inventory levels to ensure adequate supplies are available at all times.
- Oversaw the implementation of new technologies such as electronic prescribing systems.
- Implemented strategies to increase customer satisfaction and loyalty through improved service delivery processes.
- Coordinated with insurance companies regarding billing issues or payment disputes.
- Collaborated with medical professionals to provide patient care services in a timely manner.
- Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
- Developed and implemented operational policies and procedures to ensure compliance with applicable laws and regulations.
- Conducted periodic audits of all pharmacy operations to verify accuracy and completeness of documentation.
- Ensured that all pharmacy staff members were trained on proper medication handling practices.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
- Monitored drug inventory levels and identified discrepancies.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Worked closely with store manager to maintain day-to-day operations.
- Communicated with patients with compassion while keeping medical information private.
- Improved organization and supply management policies for medicines and materials.
- Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
Education
Gladys Porter High School
Brownsville, TXSkills
- Pharmacy operations management
- Pharmaceutical management
- Regulatory compliance
- Pharmacy reimbursement
- Inventory management
- Inventory control
- Medication ordering
- Vaccination services
- Workflow optimization
- Operations management
- Pharmacy software proficiency
- Performance metrics
- Customer relationship management
- Team leadership
- Staff management
- Training and mentoring
- Staff training
- Inventory and restocking
- Schedule management
- Effective communication
- Conflict resolution
- Problem solving
- Attention to detail
- Time management
- Professional ethics
- Policy enforcement
- Staff training
Languages
Spanish
Native/ Bilingual
Certification
- Ptcb certification
- Tsbp license
- Immunization certificate
- CPR certification
References
References available upon request.
Timeline
Pharmacy Operations Manager
Walgreens
04.2006 - Current
Gladys Porter High School