Ashley Boitscenko
Amherst,NY
Summary
Dynamic Pharmacy Operations Manager with proven strengths in workflow optimization and patient counseling. Committed to enhancing operational efficiency and ensuring quality care, resulting in improved patient satisfaction and reduced medication errors.
Accomplished Pharmacy Operations Manager with over 15 years of experience in streamlining pharmacy processes and advancing patient care. Expertise in training staff, ensuring regulatory compliance, and enhancing communication between healthcare professionals to deliver optimal health outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
Amherst, NY
04.2021 - Current
- Oversaw daily pharmacy operations, ensuring compliance with regulatory standards and company policies.
- Streamlined inventory management processes, reducing waste and improving medication availability.
- Trained and mentored pharmacy staff on best practices and operational procedures.
- Implemented technology solutions to enhance prescription processing efficiency and accuracy.
- Collaborated with healthcare providers to optimize patient care and medication therapy management.
- Analyzed workflow processes to identify opportunities for improvement in service delivery.
- Developed training materials and conducted workshops to enhance team performance and knowledge retention.
- Managed budget allocations for pharmacy operations, optimizing resource utilization while maintaining service quality.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Implemented patient education initiatives to increase awareness about medication usage, potential side effects, and proper dosage guidelines.
- Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.
- Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
- Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
- Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Built and maintained a culture of safety among staff by conducting regular safety training sessions and implementing necessary safety protocols.
- Facilitated seamless transitions between shifts by creating comprehensive handoff procedures, ensuring efficiency and consistency in pharmacy operations.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
- Collaborated with healthcare providers to optimize patient care and improve medication adherence rates through targeted interventions.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed policies and procedures for effective pharmacy management.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Elderly Caretaker
Pleet Home Care
Buffalo, NY
09.2021 - 03.2025
- Provided daily assistance with personal care, promoting dignity and comfort for clients.
- Developed tailored activity plans to enhance physical and mental well-being of elderly clients.
- Monitored and documented changes in health status, ensuring timely communication with healthcare professionals.
- Trained new staff on best practices for elderly care, fostering a supportive team environment.
- Implemented safety protocols to minimize risks and ensure a secure living environment for residents.
- Assisted families in navigating care options, providing resources and emotional support during transitions.
- Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Assisted disabled clients to support independence and well-being.
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
Certified Pharmacy Technician
Walgreens
Amherst, NY
03.2020 - 04.2021
- Managed medication inventory, ensuring accuracy and compliance with regulations.
- Assisted pharmacists in preparing and dispensing prescriptions accurately.
- Educated patients on medication usage and potential side effects effectively.
- Maintained cleanliness and organization of pharmacy workspace to improve efficiency.
- Implemented workflow improvements to enhance prescription processing times.
- Collaborated with healthcare professionals to optimize patient care outcomes.
- Monitored prescription records for discrepancies, ensuring timely resolutions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Seasonal Overnight Associate
Kohls Department Store
Amherst, NY
01.2019 - 10.2020
- Maintained organized merchandise display to enhance customer shopping experience.
- Conducted inventory checks to ensure accurate stock levels and prevent discrepancies.
- Assisted in training new associates on operational procedures and store policies.
- Collaborated with team members to streamline overnight stocking processes for efficiency.
- Monitored sales floor for cleanliness and safety, ensuring compliance with company standards.
- Demonstrated strong attention to detail while conducting inventory counts, ensuring accurate stock levels for replenishment purposes.
- Assisted in loss prevention efforts through vigilant monitoring of the sales floor and reporting any suspicious activity to management.
- Reduced time spent locating items by accurately updating store maps and signage for easy navigation.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Maintained neat, organized stockroom free of hazards.
- Inspected inventory to identify shortages and maintain consistent inventory
Material Handler
McKesson
West Seneca, NY
09.2019 - 02.2020
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Loaded and unloaded shipments, ensuring accurate inventory management and organization.
- Inspected incoming materials for quality assurance and compliance with safety standards.
- Collaborated with team members to streamline workflows and improve operational efficiency.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
Stay at Home Parent
Home
Amherst, NY
09.2010 - 02.2019
- Coordinated daily schedules, ensuring timely completion of household tasks and activities.
- Developed and implemented educational activities to foster children's learning and development.
- Managed household budgets, optimizing expenses while maintaining quality of life for family.
- Facilitated communication between family members, enhancing relationships and conflict resolution skills.
- Monitored children's health and wellness, ensuring adherence to medical appointments and nutritional needs.
- Mentored children in life skills, encouraging independence and responsibility through daily routines.
- Streamlined household operations by creating efficient systems for chores and responsibilities among family members.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Assisted in potty training and toilet hygiene.
Pharmacy Technician
Rite Aide Pharmacy
Williamsville, NY
09.2003 - 09.2010
- Processed prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in patient consultations, providing medication information and answering inquiries.
- Managed inventory levels, conducting regular stock checks to prevent shortages and maintain supply chain efficiency.
- Implemented workflow improvements that enhanced prescription filling accuracy and reduced turnaround time.
- Oversaw daily pharmacy operations, ensuring adherence to safety protocols and regulatory standards.
Education
High School Diploma -
Sweethome High School
Amherst06.2002
Skills
- Prescription verification
- Medication dispensing
- Patient counseling
- Workflow optimization
- Pharmacy management
- Drug utilization review
- Pharmacy automation
- Direct patient care
- Patient safety
- Drug safety
- Training and mentoring
- Patient education and counseling
- Professional ethics
- Team building
- Operations management
- Care monitoring
- Staff management
- Insurance billing
- Staff training
- Employee management
- Inventory control
- Quality assurance
- Personnel management
- Medicare and medicaid process
- Drug inventory management
- Policy enforcement
- Service delivery optimization
- FDA drug safety guidelines
- Performance metrics
- Inventory and restocking
- Purchasing management
- Pharmacy operations management
- Quality assurance controls
- Regulatory requirements
- Regulatory compliance
- Budget administration
- Immunizations
- Wellness services
- Medication ordering
- Sales optimization
- Drug security
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Relationship building
- Employee supervision
- HIPAA guidelines
- Task prioritization
- Medical terminology
- CPR/AED
Certification
- CPhT - Certified Pharmacy Technician
- First Aid/CPR Certified
- Immunization Certified
Timeline
Elderly Caretaker
Pleet Home Care
09.2021 - 03.2025
Pharmacy Operations Manager
Walgreens
04.2021 - Current
Certified Pharmacy Technician
Walgreens
03.2020 - 04.2021
Material Handler
McKesson
09.2019 - 02.2020
Seasonal Overnight Associate
Kohls Department Store
01.2019 - 10.2020
Stay at Home Parent
Home
09.2010 - 02.2019
Pharmacy Technician
Rite Aide Pharmacy
09.2003 - 09.2010
High School Diploma -
Sweethome High School