Kala Patterson
Cheyenne
Summary
Dedicated customer service professional with over 9 years of experience in retail management and pharmacy operations. Proven ability to handle customer inquiries, manage staff, oversee operations, and ensure high levels of customer satisfaction. Strong communication, problem-solving, and leadership skills. Seeking to leverage extensive experience in customer relations and operational management in a Customer Service Representative role at the Board of Public Utilities in Cheyenne, WY.
Overview
10
10
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens
1501 Del Range Blvd.
07.2019 - Current
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
Pharmacy Technician
Walgreens
1501 Del Range Blvd.
03.2015 - 07.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Southeast High School
Yoder, WYSkills
- Customer Service & Conflict Resolution
- Call Handling & Communication
- Retail & Operations Management
- Payroll & Budget Management
- Employee Training & Leadership
- Data Entry & Typing
- Problem-Solving & Critical Thinking
- Cash Handling & Payment Processing
- Scheduling & Time Management
- Inventory Control & Merchandising
Timeline
Pharmacy Operations Manager
Walgreens
07.2019 - Current
Pharmacy Technician
Walgreens
03.2015 - 07.2019
Southeast High School