Jamaal Roby
Hallandale,FL
Summary
Accomplished Pharmacy Operations Manager at Walgreens Boots Alliance, adept in streamlining operations and enhancing efficiency. Demonstrated expertise in inventory management and customer service, significantly improving patient wait times and satisfaction. Skilled in training and mentoring, ensuring high standards of drug safety and regulatory compliance. Proven track record in fostering employee engagement and professional development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens Boots Alliance
06.2014 - Current
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Licensed Certified Pharmacy Technician
Everest Institute
Miami, FL06-2014
High School Diploma -
Hallandale Adult Community Center
Hallandale, FL06-2008
Skills
- Training and mentoring
- Professional ethics
- Drug safety
- Inventory and restocking
- Pharmacy operations management
- Medication ordering
- Multitasking
- Reliability
- Customer Service
- Certified in CPR/AED
- Conflict Resolution
- Quality Assurance
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Aseptic Technique Certification Program - Various Accredited Providers.
- CPR/AED Certification
Timeline
Pharmacy Operations Manager
Walgreens Boots Alliance
06.2014 - Current
Licensed Certified Pharmacy Technician
Everest Institute
High School Diploma -
Hallandale Adult Community Center
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