Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
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Jasmine Martinez

Buena Park,CA

Summary

Proven problem-solver and effective communicator with a track record of enhancing customer satisfaction at Disneyland Resort through prompt issue resolution. Demonstrated expertise in multitasking and sanitation practices, contributing to improved service delivery and operational efficiency at Cedar Fair, L.P., Knott's Berry Farm.

Recognized as an energetic Attractions Cast Member with specialized skills in guest service, safety protocol adherence, and operational troubleshooting. Adept at fostering teamwork and adaptability to ensure exceptional guest experiences and seamless attraction operations.

Detail-oriented professional with extensive experience in managing art supplies and ensuring efficient workflow at Sylhouettes by Sylvia. Proven ability to address customer inquiries and enhance client satisfaction. Strong organizational skills and a commitment to maintaining high standards of service delivery. Aiming to contribute expertise in a dynamic creative environment.

Overview

16
16
years of professional experience

Work History

Artist Assistant

Sylhouettes By Sylvia
Buena Park, CA
01.2009 - Current
  • Set up displays at exhibitions according to the artist's instructions.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Attractions Cast Member

Disneyland Resort
Anaheim, CA
11.2015 - 12.2023
  • Greeted guests and provided information regarding attractions, dining options, and special events.
  • Assisted with loading and unloading of rides to ensure a safe environment for guests.
  • Ensured safety of all guest by monitoring ride queues, enforcing rules, and providing assistance when needed.
  • Delivered exceptional customer service experiences through positive interactions with guests.
  • Participated in team meetings discussing operational issues and customer service initiatives.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.

Food Service Handler

Cedar Fair, L.P, Knott's Berry Farm
Buena Park, CA
04.2011 - 08.2013
  • Received food orders from individuals and explained offerings.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Assisted in stocking supplies, such as utensils and condiments.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Assisted other staff members with various tasks as needed.
  • Maintained the kitchen area clean and sanitized at all times.
  • Set up workstations with necessary items for food preparation.

Education

High School Diploma -

Fullerton Union High School
Fullerton, CA
06-2010

Skills

  • Excellent communication
  • Quick Learner
  • Works well with others
  • Customer assistance
  • Task prioritization
  • Problem-solving
  • Cash handling experience
  • Strong problem solving
  • Public safety
  • Public speaking
  • Multitasking Abilities
  • Cleaning procedures
  • Stock rotation
  • Sanitation practices
  • Positive attitude
  • Animal Lover

Affiliations

  • I create and design press on nails
  • Two dogs that I adore
  • Enjoys participating in Open Mic Nights

Accomplishments

  • In 2011, I was nominated for the National Young Philanthropist Award. Starting at the age of 12, I went to numerous schools and events to share my story of being someone who lives with a parent that is HIV positive.

Languages

English
Native/ Bilingual

Timeline

Attractions Cast Member

Disneyland Resort
11.2015 - 12.2023

Food Service Handler

Cedar Fair, L.P, Knott's Berry Farm
04.2011 - 08.2013

Artist Assistant

Sylhouettes By Sylvia
01.2009 - Current

High School Diploma -

Fullerton Union High School

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Jasmine Martinez