Highly organized individual with strong attention to detail. Strong analytical skills coupled with clear communication and documentation in medical records. Detailed report preparation for individual department heads and broad summary reports for the Compliance Committee.
Overview
14
14
years of professional experience
Work History
Sorter
Dtg Recycling Group
03.2024 - Current
Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.
Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
Assessed and sorted items into containers or designated areas according to classification, size, and condition.
Customer Service Representative
McDonald's
11.2010 - 06.2023
Manger duties by counting money, balance register
Addressed customer complaints effectively.
Delivered professional, friendly service consistently.
Cross-trained and provided back up for other customer service representatives when needed
Verified and maintained the precision of various promotional offers.
Clinical Chart Auditor
Medical Center Laboratory
08.2010 - 10.2010
Reviewed patient charts completely and appropriately
Analyzed information, and ensured precision in coding and billing and compliance with government guidelines
Focus on monthly audits of contracted LTC facilities clinical charts for accuracy, necessity and completion of ordered laboratory test
Proficient with data processing systems and personal computer software
Sound oral and written communication skills
Updated medical charts with missing results or ordered tests
Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
Prepared working papers, reports and supporting documentation for audit findings.
Education
St. Phillip's College
San Antonio, Texas
01.2012
High School Diploma -
Roosevelt High School
San Antonio, Texas
01.2009
Skills
Conflict resolution techniques
MS Office proficiency
Superior customer service
Report preparation skills
Medical Terminology
Knowledge of federal and state compliance regulations
Committed team player
Cash Handling Expert
References
Professional References Upon Request
Volunteerawards
Perfect Attendance, 2017, San Antonio, Texas
Manager of the Month, 2021 - 2023, San Antonio, Texas