Dedicated and vigilant professional with combined experience in customer service excellence and security operations. Proven ability to maintain a safe, welcoming environment while delivering responsive, solutions-focused support to diverse clientele. Skilled in conflict resolution, incident reporting, and enforcing safety protocols with professionalism and discretion. Adept at building trust with customers and colleagues to ensure both satisfaction and security.
Work History
Custody Officer
3 Months
Florida Civil Commitment Center | 04.2026 - 07.2026
Monitored resident activities to ensure compliance with facility regulations and safety protocols.
Maintained accurate records of residents' behavior, documenting incidents as needed for further action or review.
Collaborated with other officers to maintain order and enforce disciplinary measures when necessary.
Enhanced inmate safety by conducting thorough searches and confiscating contraband items.
Correctional Officer
6 Months
Department of Corrections | 10.2025 - 04.2026
Monitored inmate behavior to ensure safety and security within facility.
Conducted routine inspections of living quarters and common areas for contraband.
Assisted in de-escalating conflicts among inmates through effective communication techniques.
Implemented emergency procedures during lockdown situations to maintain order.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Count inmates.
Home Health Aide
1 Year 2 Months
Better Hands Home Care Solutions | 08.2024 - 10.2025
Monitored patient health status, reporting changes to healthcare professionals.
Assisted clients with daily living activities, ensuring comfort and safety.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Supported mobility and physical therapy exercises to enhance client well-being.
Correctional Officer
2 Years 1 Month
Department of Corrections | 03.2022 - 04.2024
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Conducted routine and emergency head counts.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Education
High School Diploma
Benton Harbor High School | Benton Harbor | 05.2009