Virginia Charley
Summary
Dedicated and results-driven professional with over of 19 years of experience in detention and correctional facility operations combined with a strong background in mental health case management. Proven ability to maintain safety and security in high-stress environments while providing compassionate support and advocacy for individuals with mental health challenges. Adept at crisis intervention, risk assessment, and de-escalation techniques, with a deep understanding of mental health services and rehabilitation processes. Skilled in developing individualized care plans, coordinating with multidisciplinary teams, and ensuring compliance with legal and institutional regulations. Committed to fostering a safe and rehabilitative environment for all individuals under supervision.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Custody Officer
WELLPATH RECOVERY SOLUTIONS
10.2018 - Current
- Security, control operations, room searches, escorts, make sure all doors are lock and secure, vehicle Perimeter Patrol, work with mental health Resident, and work in the Infirmary with resident (medical ) etc
- Monitored meal distribution and ensured dietary restrictions were adhered to while promoting an atmosphere of respect during mealtimes.
- Collaborated with other officers to maintain order and enforce disciplinary measures when necessary.
- Contributed to a secure environment through consistent adherence to established policies and regulations.
- Assisted in reducing recidivism rates with targeted rehabilitation programs and support services.
Correctional Officer
Orangeburg detention
05.2018 - 09.2019
- Case study, Diagnosis, Different Disorders
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Site Supervisor
Allied Universal Security Services, Systems and Solutions
02.2015 - 05.2018
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Developed work schedules for team members to maximize shift coverage.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
Site Supervisor
Securitas Security Services USA, Inc
08.2010 - 02.2015
- Trained new team members on site policies and procedures.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Developed work schedules for team members to maximize shift coverage.
Health Aide
COMFORT HOME HEALTHCARE
01.2005 - 11.2008
- Dressing, taking patients to doctor appointment, etc
- Improved patient comfort by providing attentive and compassionate care.
- Monitored vital signs and reported changes in condition to medical staff, ensuring timely interventions.
- Recorded patient information in patient journals and notified nursing supervisors of changing or unusual conditions.
- Streamlined documentation processes, maintaining accurate records of patient progress and interventions.
- Observed and reported on patient conditions and changes.
Education
Master of Science - Mental Health Counseling
Webster University
05.2015
Bachelor of Science - Criminal Justice
Claflin University
05.2011
Skills
- Customer Service
- Case Management
- De-Escalation Techniques
- Verbal Communication
- Assertiveness
- Restraint Techniques
- Multitasking
- Crisis Intervention
- Individual / Group Counseling
- Security
- Behavioral/Group Therapy
- Social Work
Certification
- South Carolina (sled Certified ) Armed R0175862, 10/2024, 06/2025
- Suicide Prevention Training Certificate - Various mental health organizations or correctional training academies.
- Mental Health First Aid for Public Safety (MHFA) - National Council for Mental Wellbeing.
- First Aid Certification
- CPR Certification
Additionalinformation
- Technical Proficiency: Advanced knowledge of MS Office (Word, Excel, PowerPoint) with a typing speed of 60 WPM.
- Attention to Detail & Analysis: High attention to detail and strong analytical skills for accurate money handling and process improvement.
- Adaptability & Training: Ability to quickly learn new tasks and effectively train others on work procedures and safety protocols.
- Security & Surveillance: Skilled in patrolling and providing surveillance for both sanitary conditions and security prevention within premises.
- Customer Service & Communication: Excellent interpersonal communication, relationship-building, and superior customer service skills.
- Criminal Justice Expertise: In-depth knowledge of criminology, crime prevention, juvenile delinquency, evidence gathering/handling, criminal justice communication, and report writing.
- Investigative Skills: Experienced in conducting criminal investigations, interviewing witnesses, and general terrorism prevention.
- Problem Solving & Process Improvement: Proactive problem solver with experience in enhancing work processes and ensuring safety compliance.
Assessments
Security guard skills, Familiar, 03/2021
Timeline
Custody Officer
WELLPATH RECOVERY SOLUTIONS
10.2018 - Current
Correctional Officer
Orangeburg detention
05.2018 - 09.2019
Site Supervisor
Allied Universal Security Services, Systems and Solutions
02.2015 - 05.2018
Site Supervisor
Securitas Security Services USA, Inc
08.2010 - 02.2015
Health Aide
COMFORT HOME HEALTHCARE
01.2005 - 11.2008
Master of Science - Mental Health Counseling
Webster University
Bachelor of Science - Criminal Justice
Claflin University
Similar Profiles
Kimberly RaposoKimberly Raposo
Substance Use Disorder Counselor at Wellpath Recovery Solutions - MASAC @ PlymouthSubstance Use Disorder Counselor at Wellpath Recovery Solutions - MASAC @ Plymouth
Mariana ParedesMariana Paredes
Recovery Plan Coordinator at Wellpath Recovery SolutionsRecovery Plan Coordinator at Wellpath Recovery Solutions
LaTrent JonesLaTrent Jones
Correctional Officer at Wellpath Recovery SolutionsCorrectional Officer at Wellpath Recovery Solutions
Veronica AndradeVeronica Andrade
Residential Services Coordinator at Wellpath Recovery SolutionsResidential Services Coordinator at Wellpath Recovery Solutions
Calvin BoydCalvin Boyd
Custody Officer at Recovery SolutionsCustody Officer at Recovery Solutions