Jasmine McGill
El Paso,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Maximus
El Paso, TX
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Capgemini
El Paso, TX
06.2023 - 09.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Telepreformance USA
El Paso, TX
02.2023 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Search And Support Agent
Employbridge
El Paso, TX
11.2021 - 01.2023
- Provide exceptional Customer Service to each and every caller
- Assisted in inbound calls, answering any question or concerns
- Assist callers with employment search and questions
- File check discrepancies when needed
- Record proper notations on each call
- Strict call flow guidelines had to be achieved on each and every call.
Assistant Manager
Pretzel Maker
El Paso, TX
04.2013 - 11.2021
- Directed and led employees, supervising activities to drive productivity and efficiency
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Secured revenue accurately monitoring transactions and deposits to eliminate discrepancies
- Assisted supervisors in evaluating employee performance and cultivating improvement initiatives.
Cashier
Peter Piper Pizza
El Paso, TX
04.2012 - 04.2013
- Operated the cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and product advice.
- Worked closely with front end staff to assist customers
- Processed sales transactions to prevent long customer wait times
- Answered customer questions, provided store information and escorted to desired store areas
- Received payments for products and issued receipts
- Promoted specific item options to drive sales and achieve add-on purchases
- Processed transactions per day with exceptional accuracy.
Education
Associate Of Arts In Science -
El Paso Community College
El Paso, TX08.2013
High School diploma -
Del Valle High School
El Paso, TX05.2013
Skills
- Product and service knowledge
- Time Management
- Sales monitoring
- Strategic Planning
- Training and development
- Project management abilities
- Microsoft Office expertise
- Staff development
- Customer Service
- Problem-solving abilities
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Maximus
10.2023 - Current
Customer Service Representative
Capgemini
06.2023 - 09.2023
Customer Service Representative
Telepreformance USA
02.2023 - 05.2023
Search And Support Agent
Employbridge
11.2021 - 01.2023
Assistant Manager
Pretzel Maker
04.2013 - 11.2021
Cashier
Peter Piper Pizza
04.2012 - 04.2013
Associate Of Arts In Science -
El Paso Community College
High School diploma -
Del Valle High School